Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Montalvo

Katy

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

15
15
years of professional experience

Work History

Barista

Starbucks
11.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Server, To-Go, Food Runner, Bar Back,

Whiskey Cake Kitchen & Bar
07.2021 - 01.2022
  • Communicated with guests through telephone and tablet and ran orders to curbside pick up.
  • Trained new hires on restaurant policies and procedures
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

Whiskey Charlie's Liquor Stores
04.2021 - 11.2021
  • Process transactions for customers using advanced square software system
  • Engage with each customer that enters the store to aid their shopping experience
  • Restock and shipment management i.e. Ensuring the incoming products are accounted for and out on the shelves
  • Creative and critical thinking in an independent work environment to set up displays, clean and organize in a way that would best host the products.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Visitor Services Associate

Houston Museum of Natural Science
02.2017 - 08.2018
  • Resolved customer problems and complaints.
  • Monitored and screened visitors to verify accessibility to museum.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to exhibits.

Film Crew

AMC Theatres
08.2012 - 12.2012
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Worked with other staff members for smooth theater operations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.

Cashier

Walmart
03.2010 - 11.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Concessions Worker

Cinemark
03.2009 - 12.2009
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.

Checker

Kroger
03.2009 - 10.2009
  • Assisted customers in loading groceries into cars.
  • Gathered shopping carts and maintained organized cart storage at store entrance.
  • Offered carts to patrons.
  • Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.

Education

Bachelor of Arts - English in Creative Writing, Spanish

University of Houston
Houston, TX
05.2020

Study Abroad in Spanish - Spanish

Universidad De Cádiz
Cadiz, Andalucia, Spain
06.2019

Skills

  • Beginner Spanish Speaker
  • Cleaning and Sanitation
  • Safety and Sanitation Standards
  • Suggestive Selling
  • Cash Handling
  • Customer Transactions
  • Inventory Management
  • Solving Customer Concerns
  • Consultative Selling Techniques
  • Customer Retention Strategies
  • Billing Adjustments and Refunds
  • Calm and Professional Under Pressure

Timeline

Barista

Starbucks
11.2023 - Current

Server, To-Go, Food Runner, Bar Back,

Whiskey Cake Kitchen & Bar
07.2021 - 01.2022

Sales Associate

Whiskey Charlie's Liquor Stores
04.2021 - 11.2021

Visitor Services Associate

Houston Museum of Natural Science
02.2017 - 08.2018

Film Crew

AMC Theatres
08.2012 - 12.2012

Cashier

Walmart
03.2010 - 11.2010

Concessions Worker

Cinemark
03.2009 - 12.2009

Checker

Kroger
03.2009 - 10.2009

Bachelor of Arts - English in Creative Writing, Spanish

University of Houston

Study Abroad in Spanish - Spanish

Universidad De Cádiz

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Steven Montalvo