Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVEN MOORE

Bridgeport

Summary

Results-driven District Manager bringing demonstrated record of progressive growth and accomplishment in QSR industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Multi Unit General Manager

Global Partners
03.2023 - Current
  • Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.
  • Responsible for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability.
  • Select, develop, and effectively lead a highly engaged team.
  • Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests.
  • Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours
  • Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.
  • Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.
  • Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.
  • Monitors shift cash handling and inventory. Assists in investigations into shortages/overages of $100 per month or less as well as inventory variations of 0.5% of sales or less.
  • Competition fuel surveys.
  • Build relationships with community partners to connect the store with its community.
  • Other duties as assigned.

Multi Unit Manager

D'Andrea Group (Dunkin)
11.2021 - 01.2023
  • Led operations across multiple locations, ensuring consistent adherence to company standards and policies.
  • Developed and implemented training programs to enhance team performance and operational efficiency.
  • Streamlined inventory management processes, reducing waste and improving product availability.
  • Analyzed sales data to identify trends, driving strategic initiatives that increased revenue across units.

District Manager

Dunkin' Donuts
01.2016 - 09.2021
  • Established, reviewed and updated territory boundaries and distribution routes for route sales teams.
  • Oversaw store merchandising, brand exposure and product availability.
  • Maximized branch revenue by optimizing daily operations.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Spearheaded growth initiatives to improve operational standards.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Managed business expansion, revenue development and market gains.
  • Participated in regional trade shows.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Reduced manager turnover rate by offering percentage of training through e-learning.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Elevated leadership across wholesale and retail platforms by developing comprehensive training courses.
  • Cultivated positive rapport with associates and team leadership.

Manager

Dunkin' Donuts
08.2014 - 01.2016
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.

Shift Leader

Dunkin' Donuts
06.2011 - 08.2014
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Uphold company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Created training manual for all employees to use as reference guide.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.

Crew Member

Dunkin' Donuts
07.2008 - 12.2010
  • Upheld high standards of productivity and quality in all areas of operations.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Drove team success by completing assigned task quickly and accurately.

Education

High School Diploma -

Bronx Law Government & Justice
06.2009

Skills

  • Sales orientation
  • Budgeting skills
  • Team building and motivation
  • Employee scheduling
  • Time management
  • Capital improvement planning
  • Issue and conflict resolution
  • Business operations
  • Inventory management
  • Problem resolution
  • Team management
  • Operational improvement
  • Process improvement

Certification

ServSafe

Timeline

Multi Unit General Manager

Global Partners
03.2023 - Current

Multi Unit Manager

D'Andrea Group (Dunkin)
11.2021 - 01.2023

District Manager

Dunkin' Donuts
01.2016 - 09.2021

Manager

Dunkin' Donuts
08.2014 - 01.2016

Shift Leader

Dunkin' Donuts
06.2011 - 08.2014

Crew Member

Dunkin' Donuts
07.2008 - 12.2010

High School Diploma -

Bronx Law Government & Justice

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