Steven Mora
El Paso,TX
Summary
Adept at conflict resolution and customer service, I enhanced loyalty and streamlined operations at Progressive Leasing. My leadership at Pro Image Sports led to improved customer satisfaction and operational efficiency. Skilled in critical thinking and team development, I excel in high-pressure environments, driving results and fostering positive experiences. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Progressive Leasing
04.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Material Handler
Amazon
10.2022 - 03.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Assistant Manager
Pro Image Sports
10.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Bel Air High School
El Paso, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Complaint resolution
- Scheduling
- Product Knowledge
- Paperwork Processing
- Team Development
Timeline
Customer Service Representative
Progressive Leasing
04.2024 - 07.2024
Material Handler
Amazon
10.2022 - 03.2024
Assistant Manager
Pro Image Sports
10.2019 - 09.2020
High School Diploma -
Bel Air High School