Steven Moreira
Philadelphia,PA
Summary
Continuing student ready to enter the world of IT and CIS. Looking for internship possibilities to further my hands on experience and working knowledge of the industry. Dedicated and hardworking individual with a passion to learn.
Overview
12
12
years of professional experience
Work History
Lead Barista
Ants Pants Cafe
Philadelphia, Pennsylvania
12.2020 - Current
- Trained and mentored new baristas on coffee techniques and customer service standards.
- Supervised daily coffee preparation and beverage service for busy café environment.
- Collaborated with kitchen staff to maintain smooth operation during peak hours.
- Managed inventory levels to maintain freshness and availability of coffee supplies.
- Collaborated with management team to create strategies that boosted sales and profitability.
- Resolved customer inquiries and issues to improve satisfaction and loyalty.
- Maintained wireless systems to ensure operational functionality.
Lead Barista
Philadelphia Java Co.
Philadelphia, Pennsylvania
04.2014 - 09.2019
- Trained and mentored new baristas on coffee techniques and customer service standards, enhancing team competency and customer experience.
- Supervised daily coffee preparation and beverage service, ensuring high-quality standards in busy café environment.
- Resolved customer complaints professionally, contributing to customer satisfaction and loyalty.
- Ensured cleanliness and organization of workstations following health and safety guidelines.
Education
Bachelor of Arts - Photography
University of The Arts
Philadelphia, PA05-2012
Some College (No Degree) - Cyber Security
Community College of Philadelphia
Philadelphia, PA04-2026
Skills
- Customer service
- Task prioritization
- Meeting company goals
- Meeting Expectations
- Working as a team
- Network troubleshooting
- Networking Fundamentals
- Fundamentals of Operating Systems
Languages
English
Full Professional
Spanish
Limited
Timeline
Lead Barista
Ants Pants Cafe
12.2020 - Current
Lead Barista
Philadelphia Java Co.
04.2014 - 09.2019
Bachelor of Arts - Photography
University of The Arts
Some College (No Degree) - Cyber Security
Community College of Philadelphia