Steven Moreno
York,PA
Summary
Dynamic, results-oriented professional with a strong track record in team leadership and performance enhancement. Expertise in inventory management and customer relations, complemented by a proven ability to optimize processes and execute strategic planning initiatives. Committed to achieving operational excellence while cultivating a collaborative, high-performing work environment. Passionate about driving success through innovative solutions and effective team engagement.
Overview
3
3
years of professional experience
Work History
Area Manager 2
Amazon
03.2025 - 08.2025
- Responsible for dynamic labor planning and allocation to ensure a balanced, efficient shift at MDT4, a traditional non-sort facility, consistently meeting and exceeding production goals.
- Led a team of ~100 hourly Associates and six Process Assistants across core functions including pick, pack, sort, and ship dock operations, ensuring strong performance in a fast-paced logistics environment.
- Actively engaged with Associates throughout each shift to reinforce Amazon’s standards for safety, quality, performance, and attendance, achieving an average 92% attendance rate against an expected plan of 83%.
- Developed clear job requirements and performance expectations for Process Assistants, enabling consistent coaching, structured feedback, and effective accountability to strengthen frontline leadership capability.
- Played a key role in upholding customer promise metrics, ensuring orders were accurately fulfilled and delivered on time to their designated destinations.
- Collaborated cross-functionally across key operational partners to align site-level and broader regional objectives; successfully removed an unnecessary process path from regional TNS buildings, reducing headcount requirements and improving operational efficiency.
Operations Manager
ShipMonk
07.2023 - 06.2024
- Supervised daily warehouse operations, tracking and analyzing KPIs for multiple functions—including QC, customer support, and finance—while ensuring compliance with operational policies and timely completion of administrative tasks. Coordinated outbound shipments and upheld strict quality control standards.
- Managed and developed a team of 150+ ShipMonk Associates, enforcing policies, ensuring consistent compliance, training employees across multiple process paths, and administering corrective action when necessary.
- Created and executed labor and staffing plans that maximized productivity and contributed to a 30% year-over-year increase in throughput (TPH).
- Evaluated employee performance and warehouse effectiveness, identifying performance gaps and implementing targeted coaching and improvements to elevate operational output.
- Drove process optimization initiatives, using data insights to implement new enhancements that improved flow, accuracy, and overall warehouse performance.
- Improved operational efficiency by reporting stock level variances, safety issues, and performance trends to upper management, driving corrective actions and long-term process fixes.
- Utilized SAP ERP and other warehouse software to manage inventory flow and shipment transactions, achieving a 13% increase in accuracy within six months.
- Maintained clean, safe, and compliant inventory and storage areas, monitoring Associates and enforcing standard work/SOPs for safe operation of forklifts and warehouse machinery.
- Partnered cross-functionally across teams and departments to streamline workflows, reduce headcount where appropriate, and increase site-wide productivity.
Area Manager
Amazon
04.2022 - 07.2023
- Oversaw all budgetary, people development, and operational objectives for a functional area within the DEW5 and DNK2 Amazon Logistics Centers, ensuring alignment with business goals and long-term operational strategy.
- Led and developed a team of Process Assistants and Tier 1 Associates, providing coaching, mentorship, and performance management to meet and exceed operational targets while fostering a positive employee experience and building strong leadership bench strength.
- Developed and executed staffing plans, labor schedules, quality initiatives, process improvements, and Change/Six Sigma projects that enabled the functional area to consistently achieve and surpass business plan expectations.
- Created clear job requirements and performance expectations for Process Assistants, implementing structured feedback and accountability processes that resulted in two PAs being promoted to Area Manager roles within two quarters.
- Collaborated cross-functionally with HR, Operations, Facilities, IT, and S&LP leaders to secure resources, align on project requirements, and provide reciprocal support for broader operations initiatives across the logistics centers.
- Implemented and shared best practices across departments, shifts, and delivery stations to standardize performance, enhance operational continuity, and improve overall site efficiency.
- Completed multiple short-term assignments across various states, successfully improving quality metrics and reducing operational costs outside of the home location.
Education
Bachelor of Science - Labor, and Employment Relations
Rutgers University
New Brunswick, NJ05.2021
A.S. - Business Administration
Brookdale Community College
Lincroft, NJ05.2018
Associate of Arts - Automotive Technology
Brookdale Community College
Lincroft, NJ12-2014
Skills
- Relationship building and management
- Operations management
- Staff management
- Team development
- Staff training and development
- Quality assurance
- Staff development
- Customer relationship management
- Process improvement
- SAP HANA, SAP Concur, SAP RFC, and SAP Analytics Cloud
- WMS( Warehouse Management Software)
- AWS ( Amazon Web Services)
- Slack
- Microsoft Teams/Office
- Quicksite/Perfect Mile
- Controlling costs
- Employee scheduling
- Business development and planning
- Supply chain management
- Lean manufacturing
- Leadership development
- Operations improvements
Accomplishments
- Led a comprehensive cultural and performance transformation of a failing Tier 2 ER risk team. Through coaching, process optimization, and strategic accountability, the outbound department achieved best-in-building SLI metrics for four consecutive months and increased productivity with a 17% jump in pick rate (96 → 113).
- Established a controlled WIP stow workflow that maintained consistent flow between induction and stowing, cutting DPMO and preventing bottlenecks by shielding pick and pack from spikes in inbound volume.
- Spearheaded the implementation of Smart Stowing for all South Jersey delivery stations, resulting in a major reduction in system-related package miss events and driving a measurable increase in scan compliance per shift.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Area Manager 2
Amazon
03.2025 - 08.2025
Operations Manager
ShipMonk
07.2023 - 06.2024
Area Manager
Amazon
04.2022 - 07.2023
Bachelor of Science - Labor, and Employment Relations
Rutgers University
A.S. - Business Administration
Brookdale Community College
Associate of Arts - Automotive Technology
Brookdale Community College