Steven Morgan
Englewood,FL
Summary
Owned several companies: from 1982-2000 (owned company)
(Merchant Specialist): Designed new businesses, all phases of retail operations and Loss Prevention specialist: Sold Company
1984-1999 (owned company)
(Big Steve's Petland) Retail Pet Superstore Pioneer in Pet superstore Ran all phases of business. Sold Company
2000-2007 (Salvation Army) Director of Store and Warehouse Operations, ran 17 stores and warehouse
(RETIRED) more information available upon request.
Overview
5
5
years of professional experience
Work History
Merchandise Handler
Salvation Army Thrift Store
Venice, FL
06.2022 - Current
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Followed orders precisely for correct items, sizes and quantities.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Landscaping Company Owner
Holy Mowers
Sterling, MA
06.2018 - 07.2022
- Managed [Number] employees by supervising daily tasks.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Created vision and mission for [Type] company and kept employees focused on achieving both.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Drafted invoices for completed work.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Built loyal account base and long-term business relationships with [Type] accounts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using [Skill] and [Skill].
- Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
- Increased profits by assessing effectiveness of [Type] and [Type] projects.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
- Generated and developed leads, using [Type] technique, networking and [Type] system to acquire new clients.
Delivery Driver
Advanced Auto Parts
Clinton, MA
11.2021 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Planned delivery routes and most efficient methods of distribution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
Education
High School Diploma -
Saranac Lake Senior High School
Saranac Lake, NY06.2022
Skills
- Product Signage and Labeling
- Stocking and Replenishing
- Customer Experience
- Loss Prevention Goals Monitoring
- Direct Supervision
- Safety Processes
- Team Goals
- Credit Card Transaction Processing
- Basic Math Skills
- Closing Procedures
- Bank Deposits
- Customer Inquiries
- Pallet Jacks
- Cash Register Operations
- Customer Transactions
- Shipment Procedures
- Store Layouts
- Customer Order Fulfillment
- Records Accuracy
- Strategic Planning
- Customer Satisfaction
- Customer Loyalty
- Providing Feedback
- Business Operations
- Sales Processing
- Shipment Processing
- Performance Goals
- Training Junior Team Members
- Inventory Tracking and Storage
- Inventory Counts
- Inventory Management and Planning
- Special Promotions
- End Cap Placement
- Merchandising and Display
- Cash Counting
- Purchasing Orders and Requisition
- Warehouse Coordination and Support
- Merchandise Requisition
- Motivated Team Player
- Operational Efficiency
- Maintaining Clean Work Areas
- Team Management
- Hand Truck Operation
- Organization and Categorization
Timeline
Merchandise Handler
Salvation Army Thrift Store
06.2022 - Current
Delivery Driver
Advanced Auto Parts
11.2021 - 05.2022
Landscaping Company Owner
Holy Mowers
06.2018 - 07.2022
High School Diploma -
Saranac Lake Senior High School
Similar Profiles
NTOYA FERNANDO SEBASTIAONTOYA FERNANDO SEBASTIAO
Volunteer at The Salvation Army Thrift StoreVolunteer at The Salvation Army Thrift Store
Marissa CazzolaMarissa Cazzola
Retail Sales Associate /Warehouse Inventory Clerk at Salvation Army Thrift StoreRetail Sales Associate /Warehouse Inventory Clerk at Salvation Army Thrift Store
Evelyn MakEvelyn Mak
Volunteer at The Salvation Army Thrift StoreVolunteer at The Salvation Army Thrift Store
John SalasJohn Salas
Manager at The Salvation Army Thrift StoreManager at The Salvation Army Thrift Store
Gary CurryGary Curry
Laborer at Day Dream BuildersLaborer at Day Dream Builders