Steven Mott

• Provided compassionate support to individuals with disabilities, enhancing daily living skills and overall well-being.
• Assisted clients in personal care routines, ensuring dignity and respect during all interactions.
• Collaborated with multidisciplinary teams to develop personalized care plans tailored to client needs.
• Monitored client progress, documenting changes and communicating effectively with healthcare professionals.
• Implemented engaging activities that promoted social interaction and cognitive development among clients.
• Trained new staff on best practices for client care and safety protocols, fostering a supportive environment.
• Enhanced operational efficiency by streamlining documentation processes and maintaining accurate records of services provided.
• Advocated for client rights and preferences, ensuring their voices were heard in care decisions.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
• Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
• Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Helped clients manage money, pay bills, and shop for groceries or personal items.
• Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
• Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
• Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
• Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
• Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
• Facilitated meaningful conversations, social interactions, and engaging activities while assisting patients with personal care.
• Assisted patients with self-administered medications.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
• Enhanced client independence by providing personalized support and implementing individualized care plans.
• Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
• Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
• Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
• Conducted ongoing assessments of client needs in order to adjust care plans accordingly or bring attention to potential issues requiring further evaluation from healthcare providers.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.

• Processed customer transactions efficiently using POS systems.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained accurate cash drawer balance throughout shifts.
• Implemented strategies to enhance checkout speed and reduce wait times.
• Trained new cashiers on operational procedures and customer service standards.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Assisted customers with product inquiries and store navigation.
• Helped customers complete purchases, locate items, and join reward programs.
• Resolved customer complaints effectively, ensuring satisfaction and loyalty.
• Built relationships with customers to encourage repeat business.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Adapted work schedule to meet business needs and extra shifts to meet business needs.
• Stocked, tagged, and displayed merchandise.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Led daily operations to ensure efficient workflow and optimal customer service.
• Streamlined scheduling processes to enhance employee productivity and coverage during peak hours.
• Trained and mentored new staff on company protocols and operational standards.
• Implemented inventory management strategies to reduce waste and improve cost efficiency.
• Monitored food safety compliance, ensuring adherence to health regulations and quality standards.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Prepared and cooked menu items according to established recipes and quality standards.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Operated kitchen equipment, ensuring proper use and maintenance for optimal food safety.
• Managed inventory levels, minimizing waste while maintaining stock for peak service times.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Ensured consistency in food quality by monitoring cooking times and temperatures closely.
• Checked food doneness by tasting and smelling to ensure quality.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Collaborated with team members to streamline food preparation processes and improve efficiency.
• Trained new staff on kitchen procedures, safety protocols, and food handling techniques.
• Implemented best practices for cleanliness and sanitation in compliance with health regulations.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed cleaning and stocking checklists to maintain kitchen hygiene and organization.
• Prepared and served various food items in fast-paced FAST FOOD environment.
• Managed cleaning and stocking checklists to maintain kitchen hygiene and organization.

took computer class