Valerie Gastineau
Customer Service Representative
Lexington,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
IT Help Desk Agent
Blackbelt Help LLC
04.2022 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Help Desk Technician
CompuCom
10.2020 - 06.2021
Terminal Technician
Red Mile
10.2018 - 06.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed and uninstalled gaming terminals and their components.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
Customer Service Representative
Senture
11.2015 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Somerset High School
Somerset, KY06.2014
Skills
- Inexhaustible patience when faced with customer issues
- courteous, calm demeanor
- A drive to succeed even when the odds are stacked against me
- Passionate about learning and quick to learn new things
- Tech Savvy, capable of troubleshooting most technical problems
- A love for driving
PC gaming enthusiast, PC builder
Part of my tech savviness comes from a love of PC video games which I have often played on computers I built from parts to save money. I am a PC gamer and most of my time has been spent on custom build rigs.
Timeline
IT Help Desk Agent
Blackbelt Help LLC
04.2022 - Current
IT Help Desk Technician
CompuCom
10.2020 - 06.2021
Terminal Technician
Red Mile
10.2018 - 06.2020
Customer Service Representative
Senture
11.2015 - 05.2018
High School Diploma -
Somerset High School
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