Summary
Overview
Work History
Education
Skills
Timeline
Generic
Steven M. Poe

Steven M. Poe

Yeadon,PA

Summary

Accomplished Operations and Environmental Services Manager with a successful track record spanning two decades in custodial, housekeeping, and facilities management within healthcare, long-term care, and institutional settings. Demonstrated expertise in overseeing large teams, managing multimillion-dollar budgets, establishing quality assurance initiatives, and ensuring adherence to safety and regulatory protocols. Proficient in staff training, scheduling, supply chain management, and enhancing operational productivity.

Overview

28
28
years of professional experience

Work History

Operations Manager

Aramark
07.2022 - Current
  • Coordinate custodial and housekeeping operations across large facilities. Supervise 53 employees. Maintain budget, scheduling, inspections, and regulatory compliance.

Director of Environmental Services

Deptford Center Nursing & Rehabilitation
10.2018 - Current
  • Lead 20-person team in maintaining a 240-bed facility. Oversee all departmental operations including budgeting, scheduling, training, and supply procurement.

Assistant Director of Housekeeping

St. Ignatius Nursing & Rehab Center
04.2015 - 10.2018
  • Managed a 37-person staff. Directed inspections, projects, training, and logistical functions.

Housekeeping Operations Manager

Einstein Hospital (Xanitos)
10.2012 - 04.2015
  • Oversaw staff schedules, QA inspections, staff training, disciplinary action, and safety compliance.

Housekeeping Supervisor

University of Pennsylvania (Unicco)
11.2009 - 09.2012
  • Managed 30 union employees. Conducted QA, training, inventory, and payroll oversight. Investigated complaints and improved efficiency.

Operations/QC Manager

Sodexo Corporation
01.2006 - 11.2009
  • Led 43+ person union staff at Inglis House. Promoted to QC Manager for 12 regional accounts. Focused on performance, QA training, and supervisor development.

Housekeeping Supervisor

Service Works Inc.
05.2004 - 12.2005
  • Directed dormitory and commercial cleaning teams. Trained staff for compliance with JCAHO standards.

Director of Housekeeping

Faith Cleaning Inc.
12.2001 - 04.2004
  • Supervised 70+ employees and management team. Led inspection, OSHA compliance, client relations, and training.

Housekeeping Supervisor

Chesapeake General Hospital
01.1998 - 12.2001
  • Directed a 22-person staff. Maintained OSHA compliance and quality standards. Innovated cleaning methods.

Education

Bachelor's Studies - Accounting

Shaw University
Raleigh, NC
04.1992

High School Diploma - undefined

Olney High School
Philadelphia, PA
01.1984

Skills

  • Team leadership
  • Housekeeping management
  • Operations management
  • OSHA regulations knowledge
  • Quality control management
  • Staff skill enhancement programs
  • Workforce scheduling
  • Inventory management

Timeline

Operations Manager

Aramark
07.2022 - Current

Director of Environmental Services

Deptford Center Nursing & Rehabilitation
10.2018 - Current

Assistant Director of Housekeeping

St. Ignatius Nursing & Rehab Center
04.2015 - 10.2018

Housekeeping Operations Manager

Einstein Hospital (Xanitos)
10.2012 - 04.2015

Housekeeping Supervisor

University of Pennsylvania (Unicco)
11.2009 - 09.2012

Operations/QC Manager

Sodexo Corporation
01.2006 - 11.2009

Housekeeping Supervisor

Service Works Inc.
05.2004 - 12.2005

Director of Housekeeping

Faith Cleaning Inc.
12.2001 - 04.2004

Housekeeping Supervisor

Chesapeake General Hospital
01.1998 - 12.2001

High School Diploma - undefined

Olney High School

Bachelor's Studies - Accounting

Shaw University

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