Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Affiliations
Timeline
Generic

STEVEN MUCHATUTA

Harare

Summary

Passionate project professional with extensive experience and skills in project management, business process improvement analysis, data analytics, business development, and driving operational excellence through technology. I am dedicated to enhancing the customer experience journey by leveraging innovative solutions and strategic insights.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Group Projects Officer

Cimas Health Group Private Limited, Zimbabwe
01.2023 - Current
  • Spearheaded cross-functional teams for effective collaboration towards unified project goals.
  • Evaluated post-project outcomes, using lessons learned to inform future project planning activities.
  • Implemented quality control measures to ensure all project deliverables met or exceeded client expectations.
  • Managed stakeholder expectations through transparent communication and regular progress updates.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into problems.
  • Developed, planned and directed constructions and IT projects.
  • Contributed to business development efforts by identifying new opportunities in the project pipeline.
  • Leveraged data-driven insights for informed decision-making during critical stages of the projects.
  • Maintained up-to-date knowledge on industry best practices, adopting relevant methodologies for optimal project outcomes.
  • Negotiated contracts with vendors, securing favorable terms that contributed to cost savings on projects.
  • Optimized project processes by identifying areas for improvement and implementing corrective actions.
  • Championed continuous improvement initiatives within the organization to enhance overall operational efficiency across multiple projects.
  • Adapted promptly to changing project requirements, maintaining flexibility without compromising results.
  • Reviewed project documents and supporting materials.
  • Mentored junior team members, fostering their professional growth and enhancing overall team performance.
  • Coordinated effectively with clients throughout the project lifecycle, from initiation to closure, ensuring satisfaction at every stage.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Scheduled and facilitated Steering Committee meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Facilitated workshops to collect project requirements and user feedback.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Coordinated material procurement and required services for projects within budget requirements.

Group Business Process Improvement Analyst

Cimas Health Group Private Limited, Zimbabwe
01.2021 - 12.2022
  • Facilitated workshops and brainstorming sessions to encourage innovative thinking around process improvement strategies.
  • Completed process mapping to provide foundation for evaluations.
  • Enhanced customer satisfaction levels with streamlined processes that reduced response times and improved service quality.
  • Reviewed forecasts, schedules, and procedures to assess current work processes and conditions.
  • Reduced operating costs by optimizing resource allocation, automating manual tasks, and eliminating redundancies.
  • Collaborated with cross-functional teams to identify opportunities for process optimization, leading to more efficient systems and higher team performance.
  • Managed projects focused on enhancing operational efficiencies from conception through completion, ensuring timely delivery within budget constraints.
  • Led change management efforts during major system implementations or updates; ensuring minimal disruption to ongoing operations while maximizing benefits from new technologies.
  • Identified problems and worked with senior management to develop effective solutions.
  • Evaluated emerging trends in process improvement methodologies; staying up-to-date on industry advancements to maintain a competitive edge.
  • Monitored implemented solutions, documented data and modeled trends.
  • Championed a culture of continuous improvement by fostering open communication channels among team members for sharing feedback, ideas, and concerns.
  • Conducted thorough assessments of existing processes using tools such as value stream mapping, process flow diagrams, and root cause analysis.
  • Improved process efficiency by analyzing workflows, identifying bottlenecks, and implementing solutions.
  • Collaborated with IT professionals to develop software solutions that automated manual processes for improved efficiency and accuracy.
  • Performed cost-benefit analysis for proposed changes.
  • Trained employees on best practices for process management, increasing overall organizational efficiency and effectiveness.
  • Implemented a robust system for tracking process improvements, enabling the organization to gauge progress towards strategic goals and objectives.
  • Developed process improvement initiatives and analyzed problems to create corrective action strategy.
  • Developed Continuous Improvement/Lean production training programs for onsite implementation.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Restructured procedures through coordination with compliance director to create and execute projects.

Group Project Assistant

Cimas Health Group Private Limited, Zimbabwe
07.2019 - 12.2020
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
  • Contributed to successful project outcomes by providing comprehensive administrative support to the team.
  • Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
  • Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
  • Maximized use of resources by coordinating procurement activities such as vendor selection, contract negotiation, and purchase order management.
  • Aided in continuous improvement efforts within the organization through participation in lessons learned sessions after project completion.
  • Increased project team agility by organizing training sessions on new project management methodologies.
  • Improved stakeholder communication with regular update reports and presentations.
  • Improved project outcomes, conducting post-project reviews to identify lessons learned and best practices.
  • Optimized resource allocation, scheduling team assignments to align with project phases and milestones.
  • Facilitated team collaboration, organizing cross-functional meetings to discuss project progress and hurdles.
  • Facilitated smoother project transitions, assisting in handover process between project phases.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Enhanced project visibility by creating detailed project status dashboards.
  • Enhanced customer satisfaction by providing timely responses to inquiries and concerns related to project.
  • Assisted in budget tracking to manage project costs effectively, preventing overruns.
  • Streamlined document management for improved project tracking, establishing centralized digital filing system.
  • Supported successful project outcomes by preparing comprehensive risk management plans.
  • Improved project efficiency by streamlining processes and implementing time-saving strategies.

Marketing Officer Assistant

Grain Marketing Board, Zimbabwe
08.2017 - 09.2018
  • Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
  • Organized events and trade shows to showcase company products and services, generating valuable leads.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Created engaging content for email marketing campaigns, increasing open rates and conversions.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Coordinated with sales teams to develop effective promotional materials and sales collateral.
  • Contributed to the creation of sales presentations that effectively communicated product value propositions.
  • Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
  • Trained junior team members on marketing best practices, fostering a culture of continuous improvement.
  • Monitored competitor activities, identifying potential threats or opportunities for strategic advantage.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Maintained reporting and developed actionable insights to continually improve branding efforts.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Proofread and edited documents for accuracy and grammar.

Malaria Control Sprayer Operator

Ministry of Health & Childcare, Zimbabwe
10.2013 - 02.2014
  • Expanded knowledge about different coating systems regularly to stay informed about industry advancements and best practices.
  • Improved project completion time by efficiently using spray equipment and maintaining a clean work environment.
  • Participated in regular safety training sessions, reinforcing proper techniques, and staying up to date on regulatory changes that impact workplace procedures.
  • Enhanced customer satisfaction with excellent communication skills, addressing concerns promptly, and delivering on-time results in line with expectations.
  • Maintained spray equipment functionality through regular inspections, cleaning, and necessary repairs or replacements as needed.
  • Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
  • Cleaned or serviced machinery for operating efficiency using water, gasoline or hand tools.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.
  • Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
  • Improved product quality with meticulous attention to detail during inspection and sorting processes.
  • Facilitated smoother onboarding process for new machinery through creation of detailed operating manuals.

Education

Certificate - Leadership & Management in Public Health

University of Washington
01.2023

Post Graduate Diploma - Project Management

Project Management of Zimbabwe
01.2022

Masters - Big Data Analytics

Chinhoyi University of Technology
01.2021

B-Tech Degree - Electronic Commerce

Harare Institute of Technology
01.2019

Tertiary Teaching Certificate - Electronic Commerce

HIT
01.2019

Skills

  • Project coordination
  • Planning and scheduling
  • Team collaboration
  • Verbal and written communication
  • Client relations
  • Conflict management
  • Risk management
  • Construction management
  • Cost control
  • Contract management

Certification

  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Risk Management Certification | (PMI-RMP) - Project Management Institute (PMI)
  • PMI Construction Professional (PMI-CP) - Project Management Institute (PMI)

References

Available on Request

Accomplishments

  • Main Medical Aid System: Completed installation within budget and ahead of schedule in December 2019.
  • Bank Integrations: Successfully completed five (5) bank integration projects with the main medical system to enhance customer journey experience and improved customer satisfaction ratings by 80% in December 2020.
  • Customer Flow Systems: Installed three (3) Customer Flow and Customer Feedback systems at Cimas Clinics in December 2021.
  • Medic Express System: Completed installation of the Medicine Dial Delivery system (Medic Express System & Driver App) for Cimas Rescue Business Unit and Pharmacy Feedback systems in June 2021.
  • USSD Code Project: Finished Cimas Medical Aid USSD Code Project within budget and ahead of schedule in October 2023.
  • Chatbot Project: Completed Cimas Medical Aid Chatbot Project within budget and ahead of schedule in October 2023.
  • D365 Implementation: Finished D365 (HR/Talent Module) and currently working on other modules (Finance & Operations) – Work in Progress.
  • Van Praagh Fit-Out Project: Completed the project with a budget exceeding $2 million ahead of schedule in 2025.
  • Diagnostic Equipment Installation: Coordinated the installation of advanced diagnostic equipment (X-ray, CT-scan, Mammography, MRI) within budget and timeline parameters in 2025.
  • Ruwa Dental Clinic: Completed the project under budget and ahead of schedule by December 2024.
  • Cimas House Renovation: Completed a $3 million renovation project ahead of schedule and within budget in March 2023.
  • Cimas Trauma Laboratory Renovation: Completed renovation for $30,000 project on budget and on schedule

Affiliations

  • Member: Project Management Institute (PMI)
  • Member: Project Management of Zimbabwe (PMZ)

Timeline

Group Projects Officer

Cimas Health Group Private Limited, Zimbabwe
01.2023 - Current

Group Business Process Improvement Analyst

Cimas Health Group Private Limited, Zimbabwe
01.2021 - 12.2022

Group Project Assistant

Cimas Health Group Private Limited, Zimbabwe
07.2019 - 12.2020

Marketing Officer Assistant

Grain Marketing Board, Zimbabwe
08.2017 - 09.2018

Malaria Control Sprayer Operator

Ministry of Health & Childcare, Zimbabwe
10.2013 - 02.2014

Post Graduate Diploma - Project Management

Project Management of Zimbabwe

B-Tech Degree - Electronic Commerce

Harare Institute of Technology

Tertiary Teaching Certificate - Electronic Commerce

HIT

Certificate - Leadership & Management in Public Health

University of Washington

Masters - Big Data Analytics

Chinhoyi University of Technology

Similar Profiles

CREATE PROFILE