Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Steven Murphy

Manchester,NH

Summary

Results-driven retail and service manager. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Multi-Unit Manager

Starbucks Coffee Co.
11.2021 - Current
  • Responsible for managing all safety, food safety and quality assurance programs to support partners and customers in store.
  • Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
  • Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
  • Surpassed annual revenue targets by over 7% through effective oversight of daily operations and strategic initiative implementation.

Senior Operations Manager

BJ's Wholesale Club
10.2017 - 11.2021
  • Exhibited strong decision-making capabilities that aligned with the Company’s strategic priorities and supported the achievement of club operational goals and objectives.
  • Effectively lead a team by managing with vision and purpose, clearly communicating and giving direction, and validating results, through the lens in G.O.L.D. -Grand opening look daily.
  • Created a club culture where team members felt challenged, knew how to be successful, are encouraged to do their best, and were recognized for their accomplishments. All while managing staffing, holding team members accountable, having difficult
    conversations, and providing honest and actionable feedback.
  • Displayed financial responsibility through P&L management.

Multi-Unit Manager

Lexie's Burgers
05.2017 - 10.2017
  • Adhere to company standards and service levels to increase sales and minimize costs, including food and beverage, supply utility and labor costs
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.

Assistant Cub Manager

Sam's Club
01.2013 - 05.2017
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Participated in monthly, quarterly and annual closing and audit processes, preparation of monthly P&L reporting packages and leading budget vs. actual reviews with department heads.
  • Achieved compliance with audit performance requirements.

Skills

  • Complex Problem-Solving
  • Operations Management
  • Leadership and team building
  • Analytical and Critical Thinking

Certification

  • CPFM - Certified Professional Food Manager, National Registry Registry of Food Safety Managers.
  • Examination CPFM Proctor, National Registry of Food Safety Managers.

Timeline

Multi-Unit Manager

Starbucks Coffee Co.
11.2021 - Current

Senior Operations Manager

BJ's Wholesale Club
10.2017 - 11.2021

Multi-Unit Manager

Lexie's Burgers
05.2017 - 10.2017

Assistant Cub Manager

Sam's Club
01.2013 - 05.2017

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Steven Murphy