STEVEN MUTCHIGA
Summary
Experienced leader with 11+ years in Product and Project Management (CSPO). Skilled in driving action and contributing to product growth. Strategic thinker with a track record of turning ideas into results. Expertise in program improvements and cross-functional collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Product Development Officer
New Jersey Economic Development Authority
01.2023 - Current
- Develops and manages the product vision strategy and roadmap throughout the end-to-end product lifecycle
- Leads the product development effort for new capabilities and applications for the organization as well as the Product Owners
- Develops and maintains strategic roadmaps for product enhancements in support of broader strategic organizational goals, with a specific focus on the economic future of the state of New Jersey
- Exceptional verbal and written communication skills, including an ability to communicate, influence, and present complicated topics to executive audiences: Develops and presents product development timelines, deliverables, and reasons for prioritization features and enhancements
- Supports the agile development process by serving as a Product Owner in daily/weekly planning meetings
- Facilitates and collects continuous improvements through ongoing active collection of user feedback and key business metrics to drive the roadmap for existing and new applications
- Prioritizes product features and capabilities
- In partner collaboration works closely with Marketing, Engineering, architecture, IT Operations, and other various data and cross-functional owners to ensure all data key uses are defined: Acts as liaison between developers, vendors and Product Owners, monitoring and reporting bugs or major issues with the application to ensure successful delivery of the highest value capabilities
- Utilizes my Certified Scrum Product Owner (CSPO) Certificate to train Product Owners via various internal documentations
- Tracks product performance metrics and KPI's through CRM and manages product launches to ensure features are delivered on time
- Builds and develops online applications via Cognito or Visio while maintaining product webpages and their releases through various platforms
- These include iOS and Android
- Writes creative briefs for products and ensures product marketing and business strategies are aligned with the department's goals
Product Management Analyst II
CSAA Insurance Group
01.2016 - 01.2023
- Company Overview: (Hospitality Industry)
- Collaborated with and provided general support to internal stakeholders and other areas within the organization in day-to-day management to define and deliver the best possible customer experience through the eyes of the AAA Member/Guest Experience
- Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases: Power BI
- Proven ability to collaborate with and achieve actionable results through partnerships with various teams, while building strong and sustainable relationships
- Exceptional verbal and written communication skills, including an ability to communicate, influence, and present to executive audiences: Managed weekly and monthly communications for various AAA clubs throughout the country to promote awareness and understanding of product storyline and its benefit
- Built and implemented strategic plans and marketing programs for Executives to help problem solve areas of retention and new business growth
- Forecasted, tracked and reported sales growth on a quarterly basis to Executives--drive annual business results through business cases
- Developed and defined the product's vision, mission, and objectives, and created roadmaps to achieve them
- Created and developed detailed product specifications and user stories to guide product development through the lifecycle
- Managed technical discussions and focus groups to gain alignment, and acted as a gatekeeper & negotiator with all business and product partners
- Conducted market research to understand industry trends, competitive landscape and customer needs
- Creative lead for Eastern region states to increase efficiency and strengthen company's competitive position through effective risk research
- Developed presentations to share and build advocacy for the insurance product and its strategy
- Responded to product-related inquiries with contingency plans as Product Owner, and provided feedback to creative departments so that a clear understanding of not only the intricacies of each project, but how they interact and what changes are necessary for improvement
- (Hospitality Industry)
Direct Sales Agent
CSAA Insurance Group
01.2014 - 01.2016
- Developed new business opportunities and/or responded to sales leads from various sources
- Conducted sales calls to drive new business growth as well as retention
- Conducted sales calls with various AAA clubs throughout the country (bicoastal) to maintain and grow relationships
- Communicated benefits of membership to prospective members, opened new insurance policies; wrote new insurance policies and completed new policy transactions
- Asked members relevant questions to determine necessary insurance coverage; provided quotes on new insurance policies
- Provided inbound assistance to members and policyholders utilizing cross-sell and up-sell insurance products
- Used consultative selling techniques to identify appropriate products and services to understand customer experience and the impact it has on the product
- Applied consistent and accurate underwriting guidelines, complying with internal and external regulatory underwriting standards
- Promoted and encouraged diversity and inclusion through an interactive and cooperative customer-focused environment with members and policyholders
Employee Agent Council Member
CSAA Insurance Group
01.2013 - 01.2014
- Leadership role: Selected after 6 months of start date to be included in meetings with Senior Executives to provide high-level, Senior Advisor knowledge on key topics
- Key point of contact to transact business for AAA members and insurance policyholders by counseling on coverage levels and cross-selling product or service
- Responded to telephone inquiries regarding account processing or billing status and policy change requests
- Processed insurance endorsements, cancellations/reinstatements, and membership changes
Education
Certified Scrum Product Owner -
01.2024
Certified in Disney's Approach to Leadership Excellence -
Disney Institute
01.2020
Certified in Disney's Approach to Employee Engagement -
Disney Institute
01.2020
Project Management Certification -
Rutgers School of Business
01.2018
Bachelor of Business Administration - BBA - Business Administration and Management, General
Strayer University
01.2013
Skills
- Product Development
- Product Management
- Product Research
- Digital Product Ownership
- End-To-End Product Launch
- Online Application Building
- Communications
- Training, Learning & Development
- Platforms: Jira
- Platforms: Wordpress
- Platforms: Wix
- Platforms: Cognito
- Platforms: Visio
- Platforms: CRM
- Platforms: Smartsheet
- Platforms: Google Analytics
- Platforms: Adobe Analytics
Certification
- Certified Scrum Product Owner (CSPO), 01/01/24
- Certified in Disney's Approach to Leadership Excellence, Disney Institute, 01/01/20
- Certified in Disney's Approach to Employee Engagement, Disney Institute, 01/01/20
- Project Management Certification, Rutgers School of Business, 01/01/18
- Strayer University Bachelor of Business Administration - BBA Business Administration and Management, General, 01/01/10 - 01/01/13
Volunteer Experience
American Heart Association, Volunteer, Assisted in local community events.
Timeline
Senior Product Development Officer
New Jersey Economic Development Authority
01.2023 - Current
Product Management Analyst II
CSAA Insurance Group
01.2016 - 01.2023
Direct Sales Agent
CSAA Insurance Group
01.2014 - 01.2016
Employee Agent Council Member
CSAA Insurance Group
01.2013 - 01.2014
Certified Scrum Product Owner -
Certified in Disney's Approach to Leadership Excellence -
Disney Institute
Certified in Disney's Approach to Employee Engagement -
Disney Institute
Project Management Certification -
Rutgers School of Business
Bachelor of Business Administration - BBA - Business Administration and Management, General
Strayer University
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