Steven Nagel
Myrtle Point
Summary
Proactive Community Health Worker and Manager with extensive experience in healthcare navigation, team training, and emergency response. Skilled in resolving complex issues, enhancing community wellness, and maintaining high operational standards. Brings strong leadership, effective communication, and a commitment to improving client support and safety.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Community Health Worker
Coast Community Health Center
04.2019 - Current
- Helped vulnerable individuals navigate complex healthcare system.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Developed and implemented training classes to educate team members and community residents.
- Targeted specific community groups with wellness and disease management information.
- Planned, assigned and directed work, as well as evaluated employee performance.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled many calls per hour to address customer inquiries and concerns.
- Resolved OHP, snap and housing problems, improved operations and provided exceptional client support.
- Led my team in delivery of different projects, resulting in better community health and wellness .
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked in a clinic setting to understand the needs and provide services to patient that needed help.
Sporting Goods Sales Associate
Bi Mart
04.2016 - 04.2019
- Consulted with sporting goods specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Demonstrated products and specific features at customer locations and special events.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Closed over 50 daily sales after contacting potential customers to educate them on new hunting and fishing equipment.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Promoted company programs including warranty sales and seasonal promotions to boost sales.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Communicated merchandise needs, pricing concerns, and operations problems to management for problem resolution.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
Community Health Worker
Liberty Advocacy Group Inc.
11.2013 - 01.2015
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Increased customer satisfaction by resolving complex issues from housing to snap benefits to ohp insurance.
- Transported clients from their home to doctors appointments and back to their home.
- Went with clients to their appointments so they would feel comfortable enough to explain what was wrong with them.
- Resolved health and wellness problems, improved operations and provided exceptional client support at all hours day or night.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with LGBTQ clients and help navigate their mental health. Helped navigate their health care needs as well.
Manager
Shell Gas Station
07.2012 - 11.2013
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Trained new employees in specific job requirements.
- Demonstrated new products, procedures and techniques to employees.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Hired, trained and mentored staff to maximize effectiveness.
- Conducted scheduled and impromptu evaluations to assess work performance.
Emergency Medical Technician Basic
Cal-OR
01.1997 - 07.2008
- Administered tests and medication to stabilize patients in field or in transit.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with lucid patients to gather incident and medical history information.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
- Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Considered patient status and insurance preferred facilities when determining transportation destinations.
- Participated in community programs to maintain company image and establish strong community relations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Captain
Brookings Fire And Rescue
08.1996 - 07.2008
- Checked all fire and life safety systems and equipment for proper placement at properties, including fire alarms, sprinkler systems and smoke detectors.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations.
- Quickly acted to contain any hazardous chemicals likely to catch fire, leak or spill.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
Education
Associate of Arts - Mental Health Counseling And Clinical Health
University of Phoenix
Home Study04.2014
High School Diploma -
Brookings-Harbor High School
Brookings, OR06.1991
General Studies
Coquille Junior High School
Coquille, OR08.1987
Skills
- Medical assessment mastery
- Chronic illness understanding
- Supervisory experience
- Public outreach
- Communications
- Supervision
- Disaster Recovery
- Referrals and networking
- Social services
- Efficient under pressure
- Data collection and management
- Knowledge of medical and psychiatric terminology
- Appointment Scheduling
- Operational improvement
- Electronic health records
- Document filing
- Project organization
- Firefighting activities
- Emergency support
- Training program participation
- Safety and security
- Fire pump operation
- Terrain studying
- Fire inspection suppression
- Emergency Management
- Disaster management
- Emergency response procedures
- Mass casualty events
- CPR and first aid
- Infant mortality rates
- Reasoning ability
- Informational materials
- First Aid/CPR
- Customer service
- MS Office
- Case Management
- Crisis Intervention
- Medicare and Medicaid Applications
- Life skills counseling
- Skilled community-based case manager
- Client needs analysis
- Effective communication skills
- Care plan discussion
- Needs assessment
- Healthy living plans
- Rescue equipment mastery
- Medical team collaboration
- Hose connections
- Fire suppression tools operations
- Community education
- Fire containment
- Fire prevention
- Fire alarm response
- Fire suppression
- Fire department maintenance
- Trauma assessments
- Triaging
Accomplishments
- Collaborated with team of 10 in the development of homelessness.
- Documented and resolved Oregon Health Plan, Snap benefits, and housing problems which led to more people in healthy living.
- Worked to help the homeless to make sure their needs were met.
- Worked in a team setting to make improvements for clinical and in home health problems.
- Worked to help improve the stand down in Coos Bay Oregon.
- Taking classes to improve my education.
Certification
- First Aid/CPR Certified
- Community Health Worker
- Pain management
- Opioid therapy
- ACES
- PSU BHI Elder Abuse
- Understanding the impact of trauma behavior
- Market place cert
- Health aging conf, impact of trauma in later years
- Healthicity
-
Timeline
Community Health Worker
Coast Community Health Center
04.2019 - Current
Sporting Goods Sales Associate
Bi Mart
04.2016 - 04.2019
Community Health Worker
Liberty Advocacy Group Inc.
11.2013 - 01.2015
Manager
Shell Gas Station
07.2012 - 11.2013
Emergency Medical Technician Basic
Cal-OR
01.1997 - 07.2008
Captain
Brookings Fire And Rescue
08.1996 - 07.2008
Associate of Arts - Mental Health Counseling And Clinical Health
University of Phoenix
High School Diploma -
Brookings-Harbor High School
General Studies
Coquille Junior High School
- First Aid/CPR Certified
- Community Health Worker
- Pain management
- Opioid therapy
- ACES
- PSU BHI Elder Abuse
- Understanding the impact of trauma behavior
- Market place cert
- Health aging conf, impact of trauma in later years
- Healthicity
-
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