Summary
Overview
Work History
Education
Skills
Affiliations
Custom
References
Timeline
Generic

Steven Nevseta

Grand Rapids,MI

Summary

Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.

Overview

37
37
years of professional experience

Work History

Installation and Service Technician

Complete Air Services
Middleville, MI
02.2009 - 09.2020
  • Developed a deep understanding of product features and functionality to provide better service to customers.
  • Maintained accurate records of all service calls, installations and repairs.
  • Replaced defective parts in accordance with warranty requirements.
  • Stayed up-to-date with industry trends and best practices for installation and service processes.
  • Performed troubleshooting, testing, repairs and maintenance on customer systems.
  • Updated software applications according to manufacturer guidelines.
  • Performed preventative maintenance checks according to established schedules.
  • Installed wiring systems, network cables and other related components as required.
  • Repaired equipment with new parts and replaced inoperable items.

Outside Sales Representative

Jones Manufacturing
Wayland, MI
01.2005 - 02.2009
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Created customized presentations for prospective clients based on their needs.
  • Developed and implemented sales strategies to achieve revenue goals.
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Provided technical support to existing customers regarding product usage and installation.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Responded promptly to customer inquiries via phone or email.
  • Developed and maintained relationships with clients to ensure repeat business.
  • Prepared detailed reports on sales activities including forecasts and budgets.
  • Resolved customer complaints promptly and professionally.

Territory Manager

Universal Electrical Products
Howell, MI
01.2000 - 02.2005
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Negotiated contracts with new clients while maintaining existing business relationships.
  • Implemented processes that ensured timely delivery of products ordered by customers.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Resolved customer complaints promptly and professionally.
  • Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
  • Planned travel schedule for visiting stores within assigned territory on a regular basis.
  • Established relationships with key customers, vendors, and distributors in the area.
  • Met or exceeded established targets for revenue growth month over month.
  • Conducted cold calls to offer services to potential customers.
  • Maintained all sales records and complied with expense budgets.

Inside Sales Representative

Rheem
Grand Rapids, MI
02.1998 - 01.2000
  • Conducted cold calls to generate new business leads.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Solicited feedback from customers on product features and service levels.
  • Established relationships with key decision makers at target companies.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Assisted in resolving customer complaints in a prompt manner.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Delivered superior customer support to improve account retention rate.
  • Reached and exceeded monthly sales targets through effective sales strategies and techniques.

Outside Sales Representative

Behler-Young
Grand Rapids, MI
01.1984 - 02.1998
  • Developed and implemented sales strategies to achieve revenue goals.
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Attended industry trade shows to promote company products and services.
  • Provided technical support to existing customers regarding product usage and installation.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Ensured compliance with all applicable laws and regulations related to selling practices.
  • Prepared detailed reports on sales activities including forecasts and budgets.
  • Maintained knowledge of current product offerings and pricing structures.
  • Utilized upselling techniques to maximize revenue.
  • Closed product sales to increase revenue and build client loyalty.
  • Maintained open communication with leadership to facilitate business development.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.

Education

Criminology / Nursing

GRCC
Grand Rapids, MI
06-1989

Skills

  • System Maintenance
  • Equipment Installation
  • Electrical Wiring
  • Assembly and installation
  • Troubleshooting and diagnosis
  • Maintenance and repair

Affiliations

  • Volunteer at Veteran's facility. 98 52nd St.

Custom

  • Hobbies include: Camping, boating, and spending time with family.

References

References available upon request.

Timeline

Installation and Service Technician

Complete Air Services
02.2009 - 09.2020

Outside Sales Representative

Jones Manufacturing
01.2005 - 02.2009

Territory Manager

Universal Electrical Products
01.2000 - 02.2005

Inside Sales Representative

Rheem
02.1998 - 01.2000

Outside Sales Representative

Behler-Young
01.1984 - 02.1998

Criminology / Nursing

GRCC

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Steven Nevseta