Steven Newman
Greenville,KY
Summary
A highly motivated Business Management graduate with hands-on experience in customer service, operations management, and leadership. Skilled in problem-solving, team coordination, and maintaining a strong work ethic, I have successfully balanced academic, athletic, and professional responsibilities to this point in life. Now I am eager to begin my professional career.
Overview
6
6
years of professional experience
Work History
Assistant Coach
Muhlenberg County Board of Education
Greenville, KY
05.2024 - Current
- This was my first year coaching the Track and Field team at Muhlenberg County High School. I was an assistant coach and was in charge of the sprinters and jumpers on the team.
- I conducted practice sessions and provided instruction to players on technique, strategy, and performance.
- I helped organize team travel arrangements for away meets.
- I assisted in the recruitment of student-athletes for the program.
Explosive Technician
Donovan Commercial Industries
Nortonville, KY
05.2024 - 11.2024
- Managed explosives handling, preparation, and detonation for various construction and demolition projects.
- Ensured strict adherence to safety protocols and industry regulations to minimize risk and maintain safety standards.
- Collaborated with project managers and engineers to develop detailed plans for explosive operations.
- Trained new team members on safety procedures and equipment usage.
Front Desk Manager
Crunch Fitness
Florence, KY
11.2020 - 11.2023
- Greeted guests upon arrival and checked them into the gym
- Supervised and coordinated daily operations at the front desk, ensuring smooth and efficient service for members.
- Provided excellent customer service, resolving member inquiries, complaints, and service issues in a professional and timely manner.
- Managed membership registrations, renewals, and account updates using the company’s CRM system.
- Handled cash management, processed payments, and maintained accurate financial records for members.
Receptionist Intern
Community Health Centers of Western Kentucky
Greenville, KY
08.2018 - 09.2021
- Answered incoming calls and transferred them to the appropriate departments or personnel.
- Scheduled appointments for patients, clients, and other visitors.
- Handled all incoming mail, packages, deliveries, and courier services.
- Completed a paid co-op with CHCWK during my senior year of high schoolShortly after I went off to college, I was sent home due to COVID-19.f college and continued working with CHCWK until further notice."
Education
Bachelor of Science - Business Administration
Northern Kentucky University
Newport, KY05-2024
Skills
- Customer Service: As a front desk manager at Crunch Fitness, I gained valuable experience handling disgruntled customers and resolving issues I learned how to stay calm under pressure and always prioritize the customer’s needs to ensure they have a positive experience
- Safety Protocol: While working as an explosives technician at Donovan's Commercial Industry, I was responsible for strictly following safety regulations and protocols to make sure that all operations were conducted safely and without incident
- Technical Proficiency: I’m comfortable using CRM systems, handling payment processing, and utilizing various software tools to keep operations running smoothly and provide excellent service to customers
- Operations Management: I’ve developed strong operational skills through overseeing daily tasks like staff management, scheduling, and ensuring everything runs efficiently I’ve always been focused on keeping things organized and ensuring the team meets its goals
- Leadership: Being a team captain for both high school and college track & field teams has taught me how to motivate and lead by example I also had the opportunity to lead a team at Crunch Fitness, where I was responsible for managing staff, delegating tasks, and ensuring the team worked well together
- Time Management: Throughout high school and college, I balanced a rigorous schedule of work, academics, and athletics, which taught me how to effectively manage multiple priorities and stay organized under pressure
- Discipline & Work Ethic: My experience as a Division 1 track athlete, combined with leadership roles, has helped me develop a strong work ethic and a disciplined approach to both my personal and professional commitments
Accomplishments
- 2018 All-State Team Honors (For my 1600m performances)
- 2019 All-State Team Honors (For my 800m/1600m performances)
- All-State Academic Honors (2016-2019)
References
References available upon request.
Timeline
Assistant Coach
Muhlenberg County Board of Education
05.2024 - Current
Explosive Technician
Donovan Commercial Industries
05.2024 - 11.2024
Front Desk Manager
Crunch Fitness
11.2020 - 11.2023
Receptionist Intern
Community Health Centers of Western Kentucky
08.2018 - 09.2021
Bachelor of Science - Business Administration
Northern Kentucky University
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