Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Steven Nghe

PHILADELPHIA,Pennsylvania

Summary

Dedicated and compassionate professional with a strong background in both healthcare and retail management. Over the past year and a half of experience as a Home Health Aide, providing personalized, hands-on support to patients in their homes with a focus on safety, dignity, and quality of life. Additionally, served as an Assistant Store Manager, where I developed strong leadership, customer service, and operational management skills in a fast-paced retail environment. Known for being dependable, adaptable, and driven by a genuine commitment to helping others—whether supporting individual clients or leading a team to meet business goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Health Aide

Long Life Home Health
02.2024 - Current
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medications in accordance with doctor's instructions.
  • Improved patients' comfort with massage and application of topical treatments.
  • Transported clients for medical and personal outings.
  • Scheduled and coordinated medical appointments.
  • Documented vital statistics and coordinated with health care providers.

Assistant Store Manager

Shell Gas Station
07.2020 - 07.2022
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Cashier

Shell Gas Station
09.2016 - 07.2020
  • As a cashier, the position included lottery retailer and inventory stocker.
  • Mentored 3 new cashiers in all aspects of the field where I had to act upon a leadership role giving advice and offering support for any possible issues.
  • Provided the utmost attention and respect toward customers.
  • Assisted the manager in monthly supply runs from low inventory as well as product delivery checks in case of missing or damaged goods come about
  • Engaged as an receptionist due to the business being adjacent with an auto shop. The job consisted of making/answering phone calls, bill transactions and providing detailed explanations of any issues regarding customers' vehicles.
  • Gave consistent feedback whether or not certain products sold well in the area.
  • With the help of customers' analytical opinions, I was able to fully expand a more different variety of products for the public to be known as well as introduce unknown products
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained inventory and store visual presentation to meet customer needs
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.

Education

BBA - Management

Temple University
Philadelphia, PA
05-2024

Associate of Arts - Pharmacy

Community College of Philadelphia
Philadelphia, PA
05-2020

Skills

  • Medication organization
  • Patient care evaluation
  • Nutritional meal preparation
  • Compassionate client care
  • Housekeeping
  • Pain management
  • Safety procedures
  • First aid and safety
  • Product restocking
  • Staff training
  • Customer service
  • Positive teamwork attitude
  • Customer service expertise
  • Team building and leadership
  • Strategic merchandising

Certification

  • Certified Home Health Aide, Long Life Home Health - 2024-2025

Languages

Chinese (Cantonese)
Limited Working
English
Full Professional

Timeline

Home Health Aide

Long Life Home Health
02.2024 - Current

Assistant Store Manager

Shell Gas Station
07.2020 - 07.2022

Cashier

Shell Gas Station
09.2016 - 07.2020

BBA - Management

Temple University

Associate of Arts - Pharmacy

Community College of Philadelphia

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