Steven Ngo
Senior HR Business Partner
Cicero,NY
Summary
Results-driven Human Resources Business Professional skillful in strategic planning, process optimization, and policy integration. Always pursuing ways to maximize efficiency and enhance employee satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Human Resources Business Partner
Xylem
7 2023 - 04.2024
- Selected as Workday subject matter expert and managed the HR Self-Service program and campaign to drive Workday utilization across the US, EU, and CA for all manufacturing facilities company wide.
- Promoted and enabled necessary changes to align senior operations and key stakeholders with operational and people related strategic plans.
- Managed the OLR process throughout multiple Xylem sites across the US and Canada, assuring that all leaders were provided opportunities to grow and develop within their roles.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed relationships and built connections with stakeholders across different countries to successfully facilitate company-wide initiatives and people-related projects
Human Resources Program Manager
Amazon
01.2022 - 04.2023
- Launched company-wide global HR initiatives, strategies pay, and attendance-related procedures to drive departmental and business objectives across all Amazon sites
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
- Analyzed metrics and current processes to develop plans that reduce turnover and improve employee engagement in daily business process
- Connected with HR associates to understand point points, utilized information to develop solutions to enhance standard work leveraging robotic process automation (RPA), process simplification, and centralization.
- Standardized, improved, and created new HR standard work processes, that lead to cost savings of $1,056,480 by reducing HR standard work.
Human Resources Business Partner
Amazon
01.2021 - 01.2022
- Managed and led ten HR team members, providing each individual with mentorship and responsibilities that drove both personal and professional development
- Investigated and liaised with legal and ER departments to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues
- Developed an original process to review, optimize, and create 120 HR standard operating processes (SOP) across all North American sort centers
- Analyzed attendance and attrition metrics across all midwest Amazon facilities to develop improvement plans, strategies, and initiatives
- Partnered with operational leadership to rollout employee engagement strategies, improving site connections scores from 4.2 to 4.5, and reduced attrition by 3% week over week
Senior Human Resources Assistant
Amazon
03.2020 - 01.2021
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Fielded employee inquiries related to employee relations, time off options, policy, and employee assistance.
- Investigated employee complaints and executive escalations, communicating with site leadership and associates to identify resolutions
- Invented utilization metrics and dashboards to analyze HR self-service tools across North American sort centers
- Supported in launching self-service applications and tools to 200,000+ associates across 112 US sites
Human Resources Intern
The Foundry
02.2018 - 02.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Developed strong written and verbal communication skills.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
Education
Bachelor of Science - Business Administration, HR Management
University At Buffalo
Buffalo, NY 08.2014 - 05.2018
Certification
Lean Six Sigma: Green Belt
Timeline
Lean Six Sigma: Green Belt
08-2022
Human Resources Program Manager
Amazon
01.2022 - 04.2023
Human Resources Business Partner
Amazon
01.2021 - 01.2022
Senior Human Resources Assistant
Amazon
03.2020 - 01.2021
Human Resources Intern
The Foundry
02.2018 - 02.2019
Bachelor of Science - Business Administration, HR Management
University At Buffalo
08.2014 - 05.2018
Senior Human Resources Business Partner
Xylem
7 2023 - 04.2024
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