Steven Nicholson
Portland,OR
Summary
Dedicated professional looking to further develop their impact within the landscape of healthcare. Enthusiastic about improving the lives of others.
Overview
9
9
years of professional experience
Work History
Personal Care Assistant/Med Tech
Prestige
10.2023 - Current
- Educated visiting family and friends on how facility can most easily approach resident’s needs
- Assumed responsibility for as many as 20 residents at one time for medication administration
- Discussed resident’s medication needs and efficacy with healthcare providers.
Case Manager (Contractor)
Genentech Access Solutions
10.2021 - 06.2023
- Successfully resolved various customer service-related issues with both patients and healthcare providers
- Assisted senior case managers with data management, tracking trends, and appeals cases
- Adapted often to new information in the insurance and benefit coverage landscape
- Constantly expanded systemic and procedural knowledge, and shared that knowledge within the team
- Communicated detailed information regarding insurance coverage to patients and healthcare providers.
Direct Support Professional
Ron Wilson Center for Effective Living
06.2015 - 10.2021
- Managed confidential client information
- Cooperated with the rest of their support team to identify patterns in behavior and obstacles to client health
- Established and maintained trust and rapport with clients by learning their preferences and interests
- Assisted clients with their finances and documented their spending and income.
Education
BACHELOR OF SCIENCE - Psychology
Western Oregon University
06.2016
Skills
- Communication
- Decision Making
- Data Analysis
- Cultural Sensitivity
- Flexibility
- Salesforce
Timeline
Personal Care Assistant/Med Tech
Prestige
10.2023 - Current
Case Manager (Contractor)
Genentech Access Solutions
10.2021 - 06.2023
Direct Support Professional
Ron Wilson Center for Effective Living
06.2015 - 10.2021
BACHELOR OF SCIENCE - Psychology
Western Oregon University
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