steven noel
Spring Grove,PA
Summary
Dynamic Operations Manager at IWM International with a proven track record in problem-solving and team leadership. Spearheaded process improvements that streamlined operations, enhancing productivity and customer satisfaction. Developed key performance indicators and fostered a positive work environment, achieving higher employee retention rates and reducing operational risks.
Overview
1
1
Certification
Work History
Operations Manager
IWM International
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and maintained relationships with external vendors and suppliers.
- Monitored team performance, providing feedback and mentoring to drive productivity.
- Established key performance indicators to measure operational success and accountability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
Hanover High School
Hanover, PASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
I have completed master supervisory training. 5 certifications.
I also just completed enhanced excel training.
Timeline
Operations Manager
IWM International
High School Diploma -
Hanover High School