Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Steven Norden

Billings,MT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, motivated, trusted employee with exceptional interpersonal skills. Adept at working effectively supervised and unsupervised and quickly masters new skills. Highly capable of working under pressure.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Elder Sharath

St. John's United
Billings, MT
03.2020 - Current
  • Provides companionship and conversation to elderly clients.
  • Assists with activities of daily living such as bathing, dressing, grooming and toileting.
  • Gives medication reminders and monitors diet plans according to doctor's orders.
  • Cares for the personal hygiene needs of the elderly client.
  • Helps with meal preparation, light housekeeping and laundry tasks.
  • Provides emotional support and reassurance to elderly clients and their families.
  • Monitors changes in health status of the elderly client and reported any changes to supervisor or family members immediately.
  • Attends team meetings at nursing home or other care facility to discuss patient progress or concerns.
  • Maintains accurate records of services provided and submits reports as required by state regulations.
  • Ensures a safe environment for the elderly client by following safety protocols established by the facility.
  • Responds quickly to emergency situations involving the elderly client.
  • Provides assistance with mobility issues such as transferring from bed to wheelchair or walker.
  • Communicates effectively with physicians, nurses and other healthcare professionals regarding changes in condition of the patient.
  • Serves as an advocate for patients' rights within long-term care facilities.
  • Assists patients with transportation and mobility needs such as moving between wheelchairs and beds.
  • Manages residents' activities of daily living.
  • Logs vital signs, conditions and behaviors in PCC for clinician review.
  • Keeps room spaces, linens and restrooms clean and refreshed with supplies.
  • Supports individuals' desires for dignity by compassionately assisting with personal hygiene.
  • Protects patients and staff by consistently following infection control, emergency and security procedures.
  • Assists clients with maintaining good personal hygiene.
  • Maintains cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helps clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitors health and well-being of clients and reports significant health changes.
  • Records client status progress and challenges in logbooks and reports.
  • Maintains detailed records of services performed on clients.
  • Monitors clients' activity levels and helped prevent sedentary behavior.
  • Collects and records patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Helps clients adjust to new lifestyles during periods of incapacitation or recuperation.

Barista Shift Lead

Casablanca Coffee Haus
Billings, MT
07.2017 - 03.2020
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Assisted in developing menus and creating special drinks.
  • Ensured that all employees followed health and safety regulations at all times.
  • Ordered supplies when necessary to maintain adequate stock levels.
  • Scheduled shifts for barista staff based on business needs and availability of personnel.
  • Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Conducted regular inspections of kitchen areas to ensure cleanliness and compliance with food safety regulations.
  • Kept accurate records of employee attendance, hours worked, and tips earned during each shift.
  • Prepared weekly schedules for barista staff according to store needs.
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
  • Identified opportunities for improvement within the store's processes or procedures.
  • Analyzed customer feedback data from surveys in order to identify areas needing improvement.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Sandwich Artist

SUBWAY®Restaurants
Billings, MT
07.2015 - 06.2017
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Organized inventory for efficient restocking of products.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Assisted team members during peak hours when necessary.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Monitored temperature of freezers and coolers throughout shift.
  • Adhered strictly to cash handling policies and procedures.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Answered guest questions, delivering most accurate and updated information available.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.

Education

High School Diploma -

Skyview High School
Billings, MT
06.2016

Skills

  • Condition Monitoring
  • Conducting Patient Needs Assessment
  • Safety Compliance
  • Medical Chart Documentation
  • Emergency Response
  • First Aid Certification
  • Team Collaboration
  • Coordination Skills
  • Critical Thinking
  • Problem Identification
  • CPR Certification
  • Attentive to People
  • Staff Collaboration
  • Fast Learner
  • Clear Communicator

Affiliations

  • Frequently uses computer software for various purposes, including coordination with other people.

Certification

  • CNA certification
  • CPR certification
  • Previously Serve-Safe certified

References

References available upon request.

Timeline

Elder Sharath

St. John's United
03.2020 - Current

Barista Shift Lead

Casablanca Coffee Haus
07.2017 - 03.2020

Sandwich Artist

SUBWAY®Restaurants
07.2015 - 06.2017

High School Diploma -

Skyview High School

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Steven Norden