Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Nunez

Mountain View,CA

Summary

Competent IT Support Engineer and business professional with expertise in information technology, technical understanding, documentation, reporting, excellent customer service and process improvement. In addition to high intellection in analyzing data and working with data to focus on finding solutions for stakeholders in both IT and business areas. Including support data security, organization and classification of data with great team leadership and team efforts also who possess academia and business practice knowledge in Finance and Information Systems through numerous degrees in business administration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Corporate Engineering, Google
Mountain View, TX
02.2020 - Current
  • Provide direct and remote support for Linux, OS X, Windows, Chrome OS and Android Platforms, IOS platforms in addition to network-based applications, troubleshooting Google’s corporate OS and Android platforms in addition to network-based applications, Google’s corporate resources and applications.
  • Developed and participated in local and world-wide IT projects and initiatives, of small to medium complexity.
  • Support for services such as video conferencing, remote access, and new internal products and mobile technology.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Resolved Googler's IT issues over phone, live chats and ticket support.
  • Responded to support requests from end users daily and patiently walked Googler's from basic to advanced troubleshooting tasks.

Systems Administrators

Le Moyne College
Syracuse, New York
08.2018 - 05.2019
  • Learned and implemented processes for managing life-cycle of desktop equipment from purchase, setup and configuration, and installation to end of life-cycle processes.
  • Provided level 2 technical support and assistance to members of Le Moyne community, assisted in research for various projects and needs, updated hardware and software inventory as needed, imaging computers (Mac & Windows & Linux), using JIRA to troubleshoot service requests from faculty and staff.
  • Including but not limited to Assist SAS team in testing of new or revised applications; Assist SAS team in providing training for Service Desk or other members of Le Moyne community.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Continuing SANS Cyber-security training, as well as learning development modules from Administration staff including

Service Desk Consultant

Le Moyne College
Syracuse, NY
08.2017 - 05.2018
  • Knowledgeable in Tier 1 in-person and remote support and assistance to students, faculty, staff and alumni on classroom and office hardware/software in support of departmental and College mission, vision, and strategic plans.
  • In addition to using Service Wise to troubleshoot technological issues such as reset of passwords, classroom calls, set-ups and tear down, and forwarding tickets to right departments.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Identified and solved technical issues using variety of diagnostic tools and tactics
  • Conducted in-depth product and issue resolution research to address Le Moyne staff issues.

Access Services Consultant

Le Moyne College
Syracuse, New York
08.2018 - 12.2019
  • Handled customer issues with confidence, using Sierra Library System to provide effective resolution, including safeguarded library book and periodical inventory
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs and help them find library materials needed.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Created fliers to post throughout library that would inform visitors and patrons of upcoming events including book clubs, meetings and special programs.
  • Collected and processed fines on overdue library materials.
  • Supported staff with facility maintenance, security, services and daily staff tasks.

Summer Resident Advisor

Le Moyne College, Campus Life & Leadership
Syracuse, NY
04.2018 - 04.2019
  • Guided students to integrate into both academic and social communities on campus.
  • Supported personal needs of residents dealing with diverse conditions.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Assisted students in handling tough situations to resolve problems.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.

Catering and Special Events Server

The Oncenter
Syracuse, New York
09.2018 - 07.2019
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Prepared and maintained drink stations throughout catering events.
  • Served plated dinners with up to eight pages.
  • Arranged linens and table settings according to seating plan and event theme.
  • Monitored dietary restrictions and served guests with special needs.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.

Education

Doctor of Business Administration - Real Estate Development

Liberty University
Lynchburg, VA
05.2023

Master of Science - Management And Leadership

Western Governors University
Salt Lake City, UT
02.2021

Master of Business Administration -

California Coast University
Santa Ana, CA
10.2020

Bachelor of Science - Business Administration & Information Systems

Le Moyne College, Madden School Of Business
Syracuse, NY
12.2019

High School Diploma -

High School Of Economics & Finance
New York, NY
06.2017

Skills

  • Organization and Time management
  • Customer service expert
  • Remote support, End-user support
    Help Desk Operations
  • Desktop Technical Support,
    virus and malware prevention,
  • Desktop and laptop installations,
  • Desktop component change management
  • Technical Analysis
  • Hardware and Software Installation & Configuration
    Technical Support
  • System upgrades, Hardware knowledge & Installations
    Computer proficiency, and multitasking abilities
  • Windows & Mac & Linux tier 2 troubleshooting
  • Amazon Web Services (AWS) Modules 1-4,
  • EC2 including Identity and Access Management
  • ERP Architecture Developments
  • Security issues troubleshooting, VMware Maintenance
    Web Security
  • Advanced computer proficiency, MS Office
  • Team leadership and direction, Time management
    Strategic Planning
  • Program Management, Technical Writing
    Training and presentations
  • Program leadership, Documentation proficiency

Certification

  • CAPM - Certified Associate in Project Management
  • Google IT Support Certificate
  • IBM Cybersecurity Analyst Certificate
  • SAS Statistical Business Analyst
  • ICPM Certified Supervisor
  • Project Management & Career Development Cousera Certificate

Timeline

IT Support Engineer

Corporate Engineering, Google
02.2020 - Current

Catering and Special Events Server

The Oncenter
09.2018 - 07.2019

Systems Administrators

Le Moyne College
08.2018 - 05.2019

Access Services Consultant

Le Moyne College
08.2018 - 12.2019

Summer Resident Advisor

Le Moyne College, Campus Life & Leadership
04.2018 - 04.2019

Service Desk Consultant

Le Moyne College
08.2017 - 05.2018

Doctor of Business Administration - Real Estate Development

Liberty University

Master of Science - Management And Leadership

Western Governors University

Master of Business Administration -

California Coast University

Bachelor of Science - Business Administration & Information Systems

Le Moyne College, Madden School Of Business

High School Diploma -

High School Of Economics & Finance

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Steven Nunez