Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Ochoa

Grand Prairie,TX

Summary

A seasoned professional with a proven track record at United Health Group, adept in strategic thinking and team leadership. Excelled in mentoring and influencing others towards performance improvement, managing key projects, and resolving conflicts efficiently. Fluent in two languages, I consistently exceeded goals, demonstrating a customer-oriented approach and significant contributions to operational excellence.

Overview

11
11
years of professional experience

Work History

Leadership Team Member

United Health Group
01.2024 - Current
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Established clear performance expectations and monitored progress towards achieving desired results.
  • Provided guidance and mentorship to junior staff members on best practices related to leadership development.
  • Organized regular meetings with key stakeholders to ensure alignment on project goals and objectives.
  • Managed conflict resolution processes among team members, leading to improved productivity levels.
  • Provided regular updates and reports to the board of directors and executive leadership team.

Customer Service Representative

United Health Group
02.2023 - 01.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Went on to learn claims processing a short 3 months after hire due to exceeding expectations and goals
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Answered an average of 280-300 calls per month and processed over 300 medical claims hitting or exceeding daily/monthly goals

Office Manager

Oak Cliff Dental Center
01.2017 - 02.2023

Processed payments, reconciled accounts receivables and payable, process payroll and employee benefits, trained all new hires and current staff on proper and professional verbiage and how to successfully maintain patient relationships and trust, held weekly team meetings, managed of team of 10 including 3 doctors, ensured practice goals were achieved and retained, cleaned up and maintained all past due accounts improving the offices yearly collections

Office Manager/Assistant Regional Manager

Deca Dental
01.2015 - 01.2017

Traveled between 5 offices in North Dallas to train staff of company protocols and standards, ensured monthly, quarterly, and yearly goals were achieved by selling high value dental treatment, ensured schedules stayed busy for 15 doctors and 12 hygienists, built loyal patient following, remedied all problems within offices dealing with upset patients and staff members

Insurance Specialist

Mint Dentistry
01.2014 - 01.2015

Started my dental career with no experience, but within a few months was one of the highest producing insurance specialists over-looking all insurance inquiries for 5 offices at once verifying an average of 60-100 patient benefits per day

Education

Bachelor of Science - Human Resources Management

The University of Texas At Dallas
Richardson, TX
06-2026

Associate of Science -

Dallas College
Dallas, TX
03-2022

Skills

  • Strategic Thinking
  • Coaching and Mentoring
  • Influencing Others
  • Performance Improvement
  • Team Leadership
  • Motivation

Languages

Spanish
Native or Bilingual

Timeline

Leadership Team Member

United Health Group
01.2024 - Current

Customer Service Representative

United Health Group
02.2023 - 01.2024

Office Manager

Oak Cliff Dental Center
01.2017 - 02.2023

Office Manager/Assistant Regional Manager

Deca Dental
01.2015 - 01.2017

Insurance Specialist

Mint Dentistry
01.2014 - 01.2015

Bachelor of Science - Human Resources Management

The University of Texas At Dallas

Associate of Science -

Dallas College
Steven Ochoa