Steven Ochoa

• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Established clear performance expectations and monitored progress towards achieving desired results.
• Provided guidance and mentorship to junior staff members on best practices related to leadership development.
• Organized regular meetings with key stakeholders to ensure alignment on project goals and objectives.
• Managed conflict resolution processes among team members, leading to improved productivity levels.
• Provided regular updates and reports to the board of directors and executive leadership team.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Maintained a high level of professionalism when dealing with difficult customers.
• Went on to learn claims processing a short 3 months after hire due to exceeding expectations and goals
• Responded to telephone inquiries and complaints following standard operating procedures.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Answered an average of 280-300 calls per month and processed over 300 medical claims hitting or exceeding daily/monthly goals

Processed payments, reconciled accounts receivables and payable, process payroll and employee benefits, trained all new hires and current staff on proper and professional verbiage and how to successfully maintain patient relationships and trust, held weekly team meetings, managed of team of 10 including 3 doctors, ensured practice goals were achieved and retained, cleaned up and maintained all past due accounts improving the offices yearly collections

Traveled between 5 offices in North Dallas to train staff of company protocols and standards, ensured monthly, quarterly, and yearly goals were achieved by selling high value dental treatment, ensured schedules stayed busy for 15 doctors and 12 hygienists, built loyal patient following, remedied all problems within offices dealing with upset patients and staff members

Started my dental career with no experience, but within a few months was one of the highest producing insurance specialists over-looking all insurance inquiries for 5 offices at once verifying an average of 60-100 patient benefits per day