A seasoned professional with a proven track record at United Health Group, adept in strategic thinking and team leadership. Excelled in mentoring and influencing others towards performance improvement, managing key projects, and resolving conflicts efficiently. Fluent in two languages, I consistently exceeded goals, demonstrating a customer-oriented approach and significant contributions to operational excellence.
Processed payments, reconciled accounts receivables and payable, process payroll and employee benefits, trained all new hires and current staff on proper and professional verbiage and how to successfully maintain patient relationships and trust, held weekly team meetings, managed of team of 10 including 3 doctors, ensured practice goals were achieved and retained, cleaned up and maintained all past due accounts improving the offices yearly collections
Traveled between 5 offices in North Dallas to train staff of company protocols and standards, ensured monthly, quarterly, and yearly goals were achieved by selling high value dental treatment, ensured schedules stayed busy for 15 doctors and 12 hygienists, built loyal patient following, remedied all problems within offices dealing with upset patients and staff members
Started my dental career with no experience, but within a few months was one of the highest producing insurance specialists over-looking all insurance inquiries for 5 offices at once verifying an average of 60-100 patient benefits per day