Steven Oduniyi

• Key liaison between 10 + Agencies and vendors for the Department of Finance, Technology Services project teams, and city agencies, and vendors.
• Continuous creation and tracking of PBIs and Bugs, features, and enhancement requests in Azure Dev Ops (ADO).
• Lead Data mapping and as needed, data migration requirements efforts to migrate data from old to new systems Identify integrations/handoffs and verify accuracy for what happens today (as-is).
• Identify/map new integrations/handoffs, documenting how integrations will work after go-live (to-be).
• Identify and ensure process/integration deltas are resolved.
• Made suggestions for any as-is or to-be processes that are lacking and/or present a risk and helped mitigate them before they become an issue
• Supported Project Managers with receiving sign-off on project requirements documents
• Continuous work with internal/external QA teams to support system end-to-end testing
• Provided go-live support and immediate post-production support activities as needed
• Followed Technology Services best practices, including documentation, project, and change management
  processes
• Guided teams and refined Agile techniques throughout the journey and evolution of delivery cycles, establishing a documentation framework to support Agile methodology implementation with a Waterfall-centric delivery team.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
• Worked with team leads and managed leadership, establishing a robust talent pool with a focus on people and continuous improvement.
• Knowledge of general, accounts receivable/accounting processes
  o Experience with Municipal government IT systems
  o Experience with ECS and Invoicing solutions
  o Experience with Citybase

Tools: Azure Dev Ops, Accela, CityBase, Jira, Service Desk Now, Microsoft Suite (Word, Excel, SharePoint, PowerPoint), Jira, Test Rails, Zendesk, ASP.NET, Tableau.

• Supported testing for over 100+ features with QA/QC efforts to verify functionality through proven test scripts
• Collaborated with over 100+ corporate VP level stakeholders to solution over a thousand tickets.
• Prioritized hundreds of tickets with Agile Scrum methodologies
• Determined root causes, performed root cause analysis including end-user retraining, developing training tools, process reevaluation, or changes to the software
• Supported partnerships with SaaS vendor to ensure system maintenance, stability, and optimization
• Requirements gathering from SAP 500 business users as well as developing system specifications for projects, enhancements, and bugs/issues.
• Created complex Widgets, Dashboards for over 100+ clients
• Created Advanced Automation to limit manual intervention.
• Liaise between application development (scrum team), product owners, and customers (internal and/or external).
• Conducted meetings with key stakeholders to gather information based on business processes and user requirements.
• Facilitated impactful user experience through continuous support, training classes, webinars, improvements, and communication of system changes.
• Managed transaction processing, payroll systems, vendor payments, commissions, billing, and other accounting disbursements for accuracy and compliance.
• Subject matter expert for feature improvements based on tracking and analysis of current software usage data
• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
• Continuous collaborations with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates

Tools: Microsoft SQL Server Management Studio 2012, PL/SQL, SQL, SSRS, Azure Dev Ops, Proficient in Microsoft Suite (Word, Excel, SharePoint, PowerPoint) , Jira, Test Rails, Zendesk, ASP.NET, Tableau.

• Worked as liaise between Senior Business Analyst and Quality Assurance Analyst during this period.
• Experience in site testing and Integrations with Microsoft DevOps.
• Experience in Test Rail for UAT exploratory, edge case testing.
• Worked with subject matter experts, account managers, clients, users, and application log data to determine how users use features for their business processes.
• Worked closely with product owners, business analysts, and developers to understand new features and how best to test them.
• Ran tests tracked their results in test tracking software and worked with teams to resolve any issues.
• Learned 7 team development processes and helped teams streamline and continuously improve their processes.
• Became proficient in several tools and deliverables needed within multiple products, including developing ad-hoc reports and configuring site behavior and templates to cover specific client scenarios
• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Tools: Microsoft SQL Server Management Studio 2012, PL/SQL, SQL, SSRS, Azure Dev Ops, Microsoft Excel, Microsoft PowerPoint, Jira, Test Rails, Zendesk, ASP.NET, Tableau.

• Configured enterprise healthcare forms designed for multiple healthcare clients.
• Database system migration, EHR systems conversion, and updates.
• Created summary application for discharging patients leaving healthcare facilities.
• Consulted behavioral healthcare clients by providing in-depth IT knowledge.
• Improved user design over an 8-week internship.
• Tracked detailed hours and expenses for each project
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
• Managed multiple deadlines across several businesses to meet the dynamic needs of multiple clients
• Supported clients with business analysis, documentation, and data modeling