Steven Oliva
Acampo,CA
Summary
Driven, professional individual looking to make a meaningful change in careers. Motivated by helping others and providing for my wife and son. Eager to learn and lead, and make a difference in my community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support
Rezku
06.2022 - Current
- Helped coordinate system set up, product enhancements and general technical support.
- Provided technical support for clients during system installation, troubleshooting, and maintenance activities.
- Provided technical support to customers experiencing issues with software usage.
- Communicated internally with fellow support agents and development team to investigate and resolve technical issues.
- Ensured client satisfaction by providing timely and accurate solutions.
Bartender
BJ's Brewhouse and Restaurant
01.2014 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and balancing cash drawers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
No Degree - Emergency Medical Technology
Cosumnes River College
Sacramento, CA06.2024
High School Diploma -
Galt High School
Galt, CA06.2012
Skills
Leadership
Grit
Determination
Teamwork
Communication
Reliability
Loyalty
Empathy
Self-awareness
Compassion
Certification
BLS CPR/AED Certification
Timeline
Technical Support
Rezku
06.2022 - Current
Bartender
BJ's Brewhouse and Restaurant
01.2014 - 06.2022
No Degree - Emergency Medical Technology
Cosumnes River College
High School Diploma -
Galt High School