Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Steven Oliver

Dearborn Heights

Summary

Dynamic professional with extensive experience as a B&H Manager at Red Lobster, excelling in budget management and conflict resolution. Proven track record of enhancing customer satisfaction and team performance, while ensuring regulatory compliance. Recognized for strategic leadership that drove significant improvements in operational efficiency and team morale.

Overview

22
22
years of professional experience

Work History

B&H Manager

Red Lobster
Westland
12.2021 - Current
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Ensured compliance with regulatory requirements and industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Mortgage Loan Originator

Quicken Loans
05.2019 - 05.2020
  • Mortgage Loan Originator, licensed in 10 states plus Washington, DC.
  • Passed Safe exam with 90%.
  • Handled purchase and refinance.
  • Average monthly closings between $2.4 -2.6 million.
  • Average lead to credit 45%.
  • Made the 'Best of the Best' list 12 times in multiple categories.

General Manager

Shoe Carnival
07.2003 - 05.2019
  • 10+ Years as a General Manager.
  • Worked in multiple locations with sales volume ranging between $1 - 4 million.
  • Hiring and training of staffing levels between 6 and 25 people.
  • Provided leadership and training helping many people achieve promotions:
  • Promoting 2 people to General Manager
  • Training 6 people to become General Managers
  • Training 10+ people to become Assistant Store Managers
  • Successfully controlled cost in every store to improve the Bottom Line.
  • Controlled inventory loses in every store, including taking two stores off Intensive Care.
  • Outstanding Inventory Achievement
  • MVP Best Sales $ Increase
  • MVP Best Sales % Increase
  • MVP Best Improved Wage %
  • MVP Best Improved Bottom Line %
  • MVP Best Improved Expense %
  • MVP Best Contribution % Improvement

Skills

  • Budget management
  • Regulatory compliance
  • Performance evaluation
  • Conflict resolution
  • Customer satisfaction
  • Data analysis

Accomplishments

Outstanding Inventory Achievement, MVP Best Sales $ Increase, MVP Best Sales % Increase, MVP Best Improved Wage %, MVP Best Improved Bottom Line %, MVP Best Improved Expense %, MVP Best Contribution % Improvement

Timeline

B&H Manager

Red Lobster
12.2021 - Current

Mortgage Loan Originator

Quicken Loans
05.2019 - 05.2020

General Manager

Shoe Carnival
07.2003 - 05.2019

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Steven Oliver