Steven Olson
Hillsboro
Summary
Results-oriented IT Product Owner with over 9 years of experience at a leading financial services institution. Expertise in managing the end-to-end product development lifecycle, from requirements gathering to delivery, while collaborating with cross-functional teams to drive product innovation and ensure alignment with strategic business objectives. Proven track record of successfully launching and optimizing digital products that enhance efficiency and customer satisfaction. Skilled in Agile methodologies, stakeholder management, and translating complex technical requirements into user-friendly solutions. Adept at prioritizing tasks, problem-solving, and fostering a culture of continuous improvement. I'm Looking to leverage my skills and experience I have developed to drive digital transformation and deliver impactful solutions.
Overview
18
18
years of professional experience
Work History
Product Owner
Provident Funding Associates L.P.
01.2016 - Current
- Company Overview: Provident.com and Appraisalzone.Lendervend.com are the public facing web platforms
- I am the Product Owner for Provident Funding's Retail Division, a Residential Mortgage Lender, and LenderVend Appraisal Zone, an Appraisal Management Company
- Led cross-functional teams to define and prioritize product backlogs, resulting in successful delivery of multiple high-impact features and enhancements
- Collaborated with stakeholders to gather and analyze requirements, ensuring alignment with business objectives and customer needs
- Managed sprint planning, daily stand-ups, and retrospectives to drive Agile development processes and meet project milestones
- Acted as a liaison between business units, development teams, and end users to facilitate effective communication and promote a culture of continuous improvement
- Coordinate with the scrum team and product manager to support delivery across all phases of the product life cycle for a software company, including identifying product defects, managing product backlogs, and analyzing KPIs to define strategies
- Perform quality assurance testing on product features, analyze feedback and user data, and create user stories to validate action plans and product enhancements
- Drive the development of product roadmaps in alignment with Agile methodologies
- Partner with stakeholders and product managers to evaluate customer needs and develop new features for POS software solution products
- Analyze feedback and data from customers to create user stories and identify opportunities to enhance product quality and improve the customer experience
- Provident.com and Appraisalzone.Lendervend.com are the public facing web platforms
Compliance Analyst
Provident Funding Associates L.P.
09.2013 - 01.2016
- Conducted in-depth reviews of company policies and procedures to ensure compliance with industry regulations
- Provided guidance to departments on regulatory requirements and best practices
- Implemented and monitored compliance programs to minimize risk and uphold ethical standards
- Prepared and delivered compliance training sessions to educate employees on relevant laws and regulations
- Collaborated with legal and audit teams to investigate and resolve compliance issues promptly
Operations Support
Provident Funding Associates L.P.
09.2009 - 09.2013
- Reviewed and resolved escalated issues in Mortgage Underwriting and Mortgage Funding processes in accordance with regulatory requirements
- Trained two additional Operations Support employees
- Worked in Compliance Review evaluating internal processes and proposals
- Wrote internal guidelines
- Created clarifications and 'news items' posting internally and externally to clients
- Evaluated complex Conforming Underwriting situations
- Trouble shot system issues
- Identified system issues and worked with IT to correct
- Worked with investor relations to resolve issues in loan sales
- Coordinated and managed daily operational activities to ensure smooth functioning of the business
Mortgage Underwriter
Provident Funding Associates L.P.
08.2006 - 09.2009
- Thoroughly analyze borrower financial documents and credit history to evaluate mortgage loan applications for accuracy and compliance with lending guidelines
- Collaborate with loan officers, underwriters, and processors to expedite the mortgage approval process and ensure timely closings
- Review appraisal reports, title commitments, and other relevant documentation to confirm property valuation and ownership information
- Make sound and well-supported underwriting decisions based on established criteria and risk assessment
- Stay current on industry regulations, market trends, and underwriting best practices to maintain a high level of expertise and efficiency in mortgage underwriting
Education
BS - Business Administration
Southern Oregon University
Ashland12.2004
Skills
- Analytical Skills
- Cross-functional Team Leadership
- Product Vision
- Stakeholder relationship management
- Story planning
- Key relationship development
- Product lifecycle management
- Scrum framework
- Agile methodology
Timeline
Product Owner
Provident Funding Associates L.P.
01.2016 - Current
Compliance Analyst
Provident Funding Associates L.P.
09.2013 - 01.2016
Operations Support
Provident Funding Associates L.P.
09.2009 - 09.2013
Mortgage Underwriter
Provident Funding Associates L.P.
08.2006 - 09.2009
BS - Business Administration
Southern Oregon University
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