Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Onos

Matthews,North Carolina

Summary

Dynamic professional with a proven track record in staff and property management, notably at Intown Golf Club. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating strong business administration and customer service skills. Achieved significant improvements in team productivity and guest experience, leveraging expertise in business development and vendor management. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Golf Services

Intown Golf Club
05.2023 - Current
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Trained in different roles at golf course to help team deliver first-rate support to guests.
  • Monitored first tee, tee off times and turn times to anticipate schedule problems.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Observed guests for proper use of equipment and respectful behavior on property.
  • Handled clerical and cashier work inside clubhouse to assist players.

Online Fulfillment Assistant

Target
04.2022 - 09.2022
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Pulled orders quickly to maintain demanding productivity goals.

Table Busser

Famous Toastery
05.2016 - 08.2016
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
  • Removed debris and trash from dining area to keep rooms clean and fresh for guests.
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.

Education

Bachelor of Science - Business Management

Appalachian State University
Boone, NC
08.2024

Skills

  • Business Development
  • Vendor Management
  • Property Management
  • Staff Management
  • Business Administration
  • Customer service-focused

Certification

Trackman University Certified

Microsoft Excel Certified

Timeline

Golf Services

Intown Golf Club
05.2023 - Current

Online Fulfillment Assistant

Target
04.2022 - 09.2022

Table Busser

Famous Toastery
05.2016 - 08.2016

Bachelor of Science - Business Management

Appalachian State University

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Steven Onos