Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Ortiz

Brooklyn

Summary

Air Force veteran, capable customer service representative and security guard duty. Experienced working in challenging environments. Excited about opportunity to take next career step.

Overview

5
5
years of professional experience
2019
2019
years of post-secondary education

Work History

Entry Controller

U.S. Air Force
San Angelo
08.2018 - 06.2019
  • Inspected identification and credentials of personnel entering facilities.
  • Ensured compliance with security protocols by checking badges and identity cards of visitors.
  • Performed regular patrols of facility grounds.
  • Reviewed IDs and building credentials for workers and visitors.
  • Reported relevant information to supervisors.
  • Documented necessary information.
  • Monitored access control systems, including CCTV surveillance cameras.
  • Utilized intercom systems to effectively communicate announcements.
  • Assisted in training new members on entry control procedures and policies.

Personnelist - Customer Service Representative

U.S. Air Force
Del Rio
07.2019 - 07.2023
  • Responsible for the control, verification, accountability, and issuance of Military Identification (ID) cards and Common access cards (CAC) for Active military, National and Reserve Guard members, military retirees, family dependents/members and other eligible recipients, using the Defense Enrollment Eligibility Reporting Systems (DEERS) and the Real Time Automated Identification Systems (RAPIDS).
  • Established customer files and information to IDs.
  • Answered customer questions about policies and procedures.
  • Data entry, as well as maintaining and updating employee files.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Processed and maintained confidential documents and letters pertaining to client's legal documents.
  • Scheduled meetings, took calls, reached out to outside contacts, maintained calender, managed special projects, and getting materials gathered for large meetings.

Medical Center Entry Control

U.S. Air Force
Del Rio
04.2020 - 05.2020
  • Inspected patients entering Air Force Medical Center during Covid-19.
  • Checked temperatures of those entering the facility.
  • Communicated with medical staff of incoming patients.

Security Forces Augmentee

U.S. Air Force
Otero County
08.2021 - 11.2021
  • Conducted regular patrols and security checks on assigned areas.
  • Assisted visitors by providing directions or general information about facility's rules and regulations.
  • Prepared for diverse potential incidents by conducting group training exercises.
  • Utilized communication equipment to relay information between team members quickly and efficiently.

Education

Personnel Journeyman Course

Keesler Air Force Base Technical Training School
06.2019 - 07.2019

Legacy High
Manhattan, NY

Skills

  • Customer Service
  • Report Generation
  • Complaint Resolution
  • Call Management
  • Reading Comprehension
  • Team Work & Collaboration
  • Data Collection
  • Data Entry
  • Account Updating
  • Paperwork Processing
  • Staff Training
  • Attention to Detail
  • Effective Communication
  • Scheduling
  • Research
  • Team Briefing
  • Information Security
  • Entrance Monitoring
  • Grounds Patrol
  • Visitor Management
  • Intercom Announcements
  • Surveillance Camera Monitoring

Timeline

Security Forces Augmentee

U.S. Air Force
08.2021 - 11.2021

Medical Center Entry Control

U.S. Air Force
04.2020 - 05.2020

Personnelist - Customer Service Representative

U.S. Air Force
07.2019 - 07.2023

Personnel Journeyman Course

Keesler Air Force Base Technical Training School
06.2019 - 07.2019

Entry Controller

U.S. Air Force
08.2018 - 06.2019

Legacy High

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