Steven Ose
Minnetonka,MN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Representative
V3 Electric
05.2025 - 08.2025
- Cultivated relationships with clients to identify their energy needs and provide tailored solutions.
- Conducted product demonstrations to educate customers on benefits of V3 Electric offerings.
- Collaborated with team members to develop strategies for increasing market share in competitive regions.
- Managed customer inquiries and resolved issues to ensure high satisfaction levels and repeat business.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Built relationships with customers and community to promote long term business growth.
Warehouse Assistant
Best Buy
11.2024 - 05.2025
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
Games Operator
Valleyfair Amusement Park
06.2024 - 08.2024
- Implemented effective promotional strategies to increase foot traffic at the game station, resulting in higher revenues for the business.
- Managed inventory effectively, ensuring adequate stock levels of prizes while minimizing waste through careful tracking and organization.
- Handled cash transactions accurately, processing payments quickly while maintaining proper financial records.
- Supported a positive work environment by actively participating in team meetings, sharing ideas for improvement, and offering assistance to colleagues when needed.
- Exceeded sales targets consistently by establishing rapport with guests and encouraging them to try additional games or attractions within the venue.
- Contributed to the overall success of the amusement park or event by supporting other departments as needed during peak times or special events.
- Collaborated with team members to create a fun and engaging environment for customers, resulting in positive feedback and repeat visits.
- Achieved high levels of customer satisfaction through consistent delivery of friendly service and quick problem resolution when issues occurred.
- Enhanced player experience by ensuring smooth game operations and providing excellent customer service.
- Managed game stations efficiently, maintaining equipment and troubleshooting any technical issues that arose.
- Developed strong knowledge of rules, regulations, and mechanics of various games to ensure fair play and customer satisfaction.
- Maintained a safe gaming area by adhering to safety protocols and promptly addressing any potential hazards or concerns.
- Provided clear instructions to players on how to participate in games, ensuring an enjoyable experience for all participants.
- Ensured compliance with all company policies and local regulations governing amusement park operations, contributing to the establishment''s reputation for safety and professionalism.
Parking Lot Attendant
Home Depot
05.2024 - 08.2024
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Directed patrons to designated parking spaces.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
- Maintained a clean and safe environment for customers by regularly patrolling and removing debris from lots.
Kitchen Staff Member
Chipotle
05.2023 - 08.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
Part-time Warehouse
Amazon
10.2021 - 07.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Lifeguard
Camp Shamineau
06.2021 - 08.2021
- Scanned main areas to monitor for any safety risks.
- Educated patrons on safety protocols and enforced safety rules.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
- Responded to emergency situations in a timely, efficient manner.
- Monitored safety of guests in and around swimming pool.
Part-time
Cub Foods
06.2020 - 08.2020
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
Restaurant Crew Member
Davanni's Pizza & Hot Hoagies
06.2019 - 08.2019
- Operated as full-service food provider in chain establishment by taking orders, preparing meals, and collecting payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
BBA -
Bethany Lutheran College
Mankato, MN05.2025
High School Diploma -
Minnetonka Senior High School
Minnetonka, MN06.2022
Skills
- Customer service
- Interpersonal communication skills
- Sales expertise
- Attention to detail
- Team collaboration
- Time management
- Strong work ethic
- Problem-solving
- Flexibility
- Self-starter
- Punctuality
Timeline
Sales Representative
V3 Electric
05.2025 - 08.2025
Warehouse Assistant
Best Buy
11.2024 - 05.2025
Games Operator
Valleyfair Amusement Park
06.2024 - 08.2024
Parking Lot Attendant
Home Depot
05.2024 - 08.2024
Kitchen Staff Member
Chipotle
05.2023 - 08.2023
Part-time Warehouse
Amazon
10.2021 - 07.2022
Lifeguard
Camp Shamineau
06.2021 - 08.2021
Part-time
Cub Foods
06.2020 - 08.2020
Restaurant Crew Member
Davanni's Pizza & Hot Hoagies
06.2019 - 08.2019
BBA -
Bethany Lutheran College
High School Diploma -
Minnetonka Senior High School