Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Steven Oswald

Tonawanda,NY

Summary

With a proven track record at International Stone Gallery, I excel in countertop installation and team building, demonstrating exceptional problem-solving aptitude and precision. My expertise spans from seamless seam fitting to effective customer consultations, ensuring project success and client satisfaction. I bring a blend of technical skill and interpersonal ability to every project.

Overview

8
8
years of professional experience

Work History

Countertop Installer

International Stone Gallery
Lockport, NY
03.2023 - 11.2024
  • Loaded and unloaded delivery trucks with supplies needed for each project using appropriate lifting techniques.
  • Identified potential issues that may arise during the installation process before beginning work.
  • Removed old countertops prior to installation of new ones in accordance with safety regulations.
  • Used power tools and machinery properly to avoid job site accidents.
  • Performed necessary modifications on existing countertops to accommodate fixtures such as sinks or cook tops.
  • Used levels, squares and straightedges to align and straighten tiles.
  • Identified materials and amount of labor required for project completion after reviewing blueprints.
  • Followed safety protocols at all times while working onsite.
  • Sealed finished surfaces to render grout water- and stain-resistant.
  • Communicated effectively with coworkers regarding job timelines and any changes that need to be made.
  • Demonstrated excellent customer service skills when interacting with clients.
  • Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
  • Inspected completed installations for accuracy and quality assurance purposes.
  • Documented daily activities and completed paperwork for each job.
  • Assisted with the fabrication of custom countertops by measuring angles and curves accurately.
  • Set up and operated power equipment such as routers, grinders, sanders, polishers, and drills.
  • Repaired damaged countertops due to improper installation or misuse by customers.
  • Applied sealants to finished countertops for protection from water damage.
  • Installed countertop surfaces in kitchens and bathrooms according to blueprints or templates.
  • Utilized specialized hand tools such as hammers, chisels, levels, utility knives, when required.
  • Achieved professional finishes with expert polishing.
  • Worked with cross-functional teams to achieve goals.

Restaurant Server

Wingnutz
Amherst, NY
06.2023 - 12.2023
  • Communicated effectively with kitchen staff regarding order status updates.
  • Set up tables in between patrons to reduce wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked server areas with supplies before, during and after shifts.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Served food and beverages to patrons and confirmed complete orders.
  • Assisted other servers as needed during peak hours or special events.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Followed up on guest requests in a timely manner.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.

Lot Attendant

Northtown Automotive
Tonawanda, NY
02.2020 - 03.2022
  • Assisted drivers in locating their vehicles when requested using various tracking devices and systems in place at the lot.
  • Responded promptly to emergency situations such as car accidents or medical emergencies onsite by notifying appropriate personnel immediately.
  • Ensured that all vehicles were parked in designated areas according to size and type.
  • Conducted regular inspections of the premises for any potential safety hazards and took necessary corrective action when required.
  • Patrolled parking area to prevent vehicle damage and vehicle or property thefts.
  • Inspected vehicles for damage upon arrival and departure from lot.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Directed drivers to parking spots.
  • Kept digital logs updated with cars, locations and special customer information.
  • Adhered strictly to company policies and procedures while performing duties onsite.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Butcher

Federal Meats
Tonawanda, NY
06.2016 - 09.2018
  • Provided excellent customer service by answering questions about product selection.
  • Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
  • Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
  • Cleaned and sanitized work areas to maintain health standards.
  • Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
  • Inspected meats for quality assurance before selling them to customers.
  • Maintained strict adherence to safety and hygiene standards in meat preparation and storage.
  • Prepared specialty meat products, such as sausages, ham, and cured meats.
  • Trained new staff in butchering techniques, safety protocols, and customer service.
  • Answered customer questions about specific products and cut meats to specifications.
  • Expertly deboned and trimmed meats with precision to minimize waste.
  • Displayed a professional attitude when interacting with customers or colleagues.
  • Sharpened knives on daily basis for optimal use and longevity.
  • Engaged with customers to understand their needs, providing recommendations for meat selection and preparation.

Education

High School Diploma -

Sweet Home High School
Amherst, NY
07-2016

Some College (No Degree) -

Erie Community College
Buffalo, NY

Skills

  • Layout design
  • Power tools operation
  • Countertop installation
  • Seam fitting
  • Backsplash installation
  • Deadline adherence
  • Project estimation
  • Stone cutting
  • Sink installation
  • Hand tools proficiency
  • Precise measurements
  • Worksite cleanup
  • Excellent communication
  • Multitasking Abilities
  • Safety procedures
  • Blueprint reading
  • Repair skills
  • Demolition skills
  • Team building
  • Safety protocols
  • Reliability
  • Problem-solving aptitude
  • Problem assessment and resolution
  • Professionalism
  • Organizational skills
  • Material handling
  • Hand tools
  • Multitasking
  • Task prioritization
  • Physical stamina
  • Teamwork
  • Time management abilities
  • Customer consultation
  • Memory retention
  • Guest relations
  • Cleanliness
  • Salesmanship
  • Concentration
  • Management
  • Safe food handling
  • Meat cutting
  • Training personnel
  • Hand-eye coordination
  • Automobile inspection
  • Lot inventory management
  • Lot management
  • Lot patrol
  • Vehicle maintenance
  • Data entry
  • New inventory inspection
  • Parking lot maintenance
  • Vehicle inspection
  • Vehicle detailing
  • Vehicle transportation

Affiliations

  • I play recreational team sports, such as softball and lacrosse
  • I enjoy snowboarding
  • Go to local events
  • spend time with friends, going camping
  • I enjoy music and going to concerts

Languages

English
Professional
Spanish
Elementary

Accomplishments

  • With my quick learning and leadership abilities, I was able to become one of the newest employees in charge of my own truck and crew. I had my own jobs and crew after only working there for a short amount of time

References

References available upon request.

Timeline

Restaurant Server

Wingnutz
06.2023 - 12.2023

Countertop Installer

International Stone Gallery
03.2023 - 11.2024

Lot Attendant

Northtown Automotive
02.2020 - 03.2022

Butcher

Federal Meats
06.2016 - 09.2018

High School Diploma -

Sweet Home High School

Some College (No Degree) -

Erie Community College

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Steven Oswald