Steven Owens
Piedmont,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle priorities and daily functions . Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
28
28
years of professional experience
Work History
Distribution Center Supervisor
Walgreens Distribution Center
04.2021 - 03.2023
- Monitor 30 team members' productivity, work quality, and managed performance using tools available including progress summaries, retraining, and job performance assessments.
- Monitor pick rates to productivity and hold team accountable to meet load times.
- Investigated operational errors to determine cause and recommended corrective actions.
- Implemented fair and consistent practices in compliance with company policies and procedures.
- Immediately addressed logistical issues and applied remediation techniques.
Retail Operations Manager
Walgreens
01.2017 - 04.2021
- Recruiting, hiring, mentored, and developed team members.
- Accountable for scheduling, payroll, and inventory control.
- Responsible for corrective counseling and disciplinary action as needed.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Increased average daily store sales by 2k .
Assistant Store Manager
Walgreens
07.2006 - 01.2017
- Uses operating statements, key performance indicators, and other relevant tools to engage team while driving solutions and actions for improvement.
- Establishes culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
- Recruiting, hiring, and developed team members.
- Empowers team members to find most impactful resolution for customers and seek solutions that exceed customer expectations and builds loyalty.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Store Manager
Eckerd Drugs
10.2000 - 07.2006
- Accountable for scheduling, payroll, profit, loss, and inventory control.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Writing and administering performance appraisals.
- Responsible for corrective counseling and disciplinary action as needed.
- Conduct physical inventories and cycle counts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Manager
Steak Out
03.1998 - 10.2000
- Conduct daily and weekly inventory counts.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensure that orders were prepped properly and freshly delivered while providing excellent customer service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Operations Supervisor
Rich's Department Store
07.1995 - 03.1998
- Responsible for sales support, housekeeping, stockroom maintenance, shipping, and receiving.
- Motivated and trained employees to maximize team productivity.
- Promoted safety and met safety requirements complying with company policies and regulations.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Bachelor of Applied Science - BASc, Retail Management
University of South Carolina
Columbia, SCSkills
- Physical Inventory
- Inventory Management
- Shipping & Receiving
- P&L Management
- Internal Loss Prevention
- Team Supervision
- Daily Operations Management
- Worker Safety Procedures
- Staff Development
Timeline
Distribution Center Supervisor
Walgreens Distribution Center
04.2021 - 03.2023
Retail Operations Manager
Walgreens
01.2017 - 04.2021
Assistant Store Manager
Walgreens
07.2006 - 01.2017
Store Manager
Eckerd Drugs
10.2000 - 07.2006
Assistant Manager
Steak Out
03.1998 - 10.2000
Operations Supervisor
Rich's Department Store
07.1995 - 03.1998
Bachelor of Applied Science - BASc, Retail Management
University of South Carolina
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