Steven Owens

Event Services Manager for roughly 50 part time staff including all service departments at the Center.

• Developed strong relationships with vendors, facilitating smooth event logistics and favorable contract terms.
• Optimized resource allocation by efficiently scheduling staff members based on workload requirements during peak times of demand.
• Collaborated with cross-functional teams to deliver high-quality event experiences for clients.
• Evaluated performance metrics from past events using data analysis techniques enabling continuous improvement strategies.
• Enhanced client satisfaction by providing exceptional event services and seamless coordination.
• Managed multiple events simultaneously, ensuring timely execution and successful outcomes.
• Increased revenue through upselling additional services and products to clients when appropriate.
• Mentored junior staff members, enhancing their skills in event management and customer service.
• Negotiated contracts with vendors, securing the best possible pricing for clients without compromising quality or service levels.
• Managed budgets effectively, ensuring all events were delivered on time and within allocated financial resources.
• Researched and identified new vendors and suppliers to obtain competitive pricing.

Daily general Management of full service business - Front of House (FOH)

All hiring/termination and general over-site of all hired staff. (Including seasonal)

Full responsibility of employee training, review, procedural accountability.

All scheduling for full service restaurant, three event room/spaces and many off premise business events. (Stone Cellar Brewpub/ Stone Arch Brew House)

Knowledge in Quick books Payroll.

Knowledge in Microsoft Word, Excel, Power Point. Photo shop, Adobe Illustrator, In Design programs.

Cash Handling and responsibility of bank runs, daily sales numbers and record keeping of such information.

Creation and Implementation of company's procedures and policies for all staff.

Creation/Over-site/Follow through of company's handbook and policies for all staff.

Internal/External Marketing

Over-site of business Social Media and online reputation/communication

Inter business communication with company's providers/professional business contacts representing ownership.

Over-site of all daily operations for Stone Arch Taproom.

Creation and Over-site of Management team including Assistant Manager, Two/Three Supervisors, Shift/Area Lead sales positions and down to general staff.

I have ran the Stone Cellar Brewpub as Management since 2011 and was promoted to the Restaurant Manager in 2013.

Started with Appetize Inc. at the inception of creating a Operations Management business that operates a chain of corporate restaurants throughout the Midwest US.

Corporate Trainer of Management and staff for seven restaurant locations between 2006 and 2010.

Hiring/Termination of staff for seven restaurant locations as they were opened. Continued follow Management training with ongoing hired Management.