Summary
Overview
Work History
Education
Skills
Timeline
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Steven Pace

Houston,TX

Summary

Competent Customer Support well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

7
7
years of professional experience

Work History

Experience Desktop Support

Uprite Services
03.2020 - Current
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Documented and updated known fixes in knowledge base for future reference.

Sr Support Tech

H&R Block
02.2017 - 09.2020
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Streamlined support processes for increased efficiency and reduced response time to customer inquiries.
  • Collaborated with cross-functional teams to ensure timely resolution of complex technical problems.
  • Developed comprehensive documentation for troubleshooting procedures, facilitating quicker issue resolution.

Education

Associate of Arts - Business Administration And Management

Kansas City Kansas Community College
Kansas City, KS
08.2002

Skills

  • Remote Diagnostics
  • IT Security Management
  • End-User Support
  • Application Installations

Timeline

Experience Desktop Support

Uprite Services
03.2020 - Current

Sr Support Tech

H&R Block
02.2017 - 09.2020

Associate of Arts - Business Administration And Management

Kansas City Kansas Community College

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Steven Pace