Steven Palmer
Carlsbad ,NM
Summary
Class A CDL with Tanker Endorsement. Actively working towards Hazardous Materials Endorsement within the month. Seasoned Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Dedicated employee enthusiastic about learning a new driving field inside and out. Pursues opportunities to learn new skills and contribute to company success. Offers strong problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Competent Driver with superior organizational and multitasking skills dedicated to achieving challenging delivery deadlines. Trained in basic maintenance, repairs and vehicle upkeep. Detail-oriented in meeting daily business and customer needs. Punctual Driver with strong talents in truck operations, loading/unloading and route coordination. Experience in operating and driving multiple forms of heavy equipment to transport materials. Exceptionally reliable, hardworking and dedicated driver.
Overview
16
16
years of professional experience
Work History
Concrete Mixer Driver
Southeast Readi Mix Concrete Products
09.2022 - Current
- Average daily delivery 70 yards
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Worked with production manager in timely delivery of concrete to key clients.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained clean and functioning agitator truck.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Weighed materials or products to record weight or other production data on tags or labels. - Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned vehicle regularly to maintain professional appearance.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Worked with production manager in timely delivery of concrete to key clients.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained clean and functioning agitator truck.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Weighed materials or products to record weight or other production data on tags or labels.
Dispatcher Manager
Southeast Readi Mix Concrete Products
01.2015 - Current
- Average daily dispatch 400 yards
- Motivated to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Prepared and identified resource and labor needs for forecasted workloads.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Reported to management operational activities and maintained current records.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Communicated with staff to facilitate proper loading and unloading of orders.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in resolving customer complaints and grievances.
- Developed and implemented customer service policies and procedures.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Concrete Mixer Driver
Southeast Readi Mix Concrete Products
08.2007 - Current
- Average Daily delivery of 70 yards
- Worked with production manager in timely delivery of concrete to key clients.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained clean and functioning agitator truck.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Weighed materials or products to record weight or other production data on tags or labels.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
Carlsbad High School
Carlsbad, NMClass A DL With Tanker Endorsement -
Commercial School of Driving
Artesia, NM2007
Skills
- Front End Loader Experience
- Skid Steer Experience
- Forklift Experience
- Dump Truck Experience
- Belly Dump Experience
- Equipment Monitoring
- Heavy Lifting
- Service Dispatching
- Optimizing Routes
- Driver Relations
- Resolving Shipping and Delivery Problems
- City and Non-City Driving
- GPS and Route Planning
- Maintenance and Repair
- Operational Efficiency and Safety
- Loading and Unloading
- Pre- and Post-Trip Inspections
- Loss Prevention Strategies
- Effective Communication
- Fleet Dispatching
- Organizational Standards
- Office Operations
- Computer Tracking
- Effective Scheduling
- Critical Thinking
- DOT Requirements
- Customer Service
- Traffic Law Observation
Timeline
Concrete Mixer Driver
Southeast Readi Mix Concrete Products
09.2022 - Current
Dispatcher Manager
Southeast Readi Mix Concrete Products
01.2015 - Current
Concrete Mixer Driver
Southeast Readi Mix Concrete Products
08.2007 - Current
Carlsbad High School
Class A DL With Tanker Endorsement -
Commercial School of Driving
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