Steven Palmer
Anderson,SC
Summary
Dynamic professional with a proven track record at Terminix, excelling in customer relationship management and effective communication. Skilled in route navigation and database management, I have successfully enhanced customer engagement and resolved complex issues, driving satisfaction and loyalty. Committed to leveraging my expertise to deliver exceptional service and operational improvements.
Overview
11
11
years of professional experience
Work History
Digital Shopper
Walmart
Anderson, SC
10.2024 - Current
- Identified opportunities to enhance the user experience of customers when shopping online.
- Managed relationships with third-party vendors to ensure timely delivery of products.
- Secured and stored items until customer pickup.
Dispatcher
Furry Land Mobile Grooming
Las Vegas , NV
03.2023 - 09.2024
- Answered customer inquiries regarding availability of products and services.
- Advised management on trends in customer service requirements or preferences.
- Identified areas where improvements could be made in order to enhance the overall customer experience.
Warehouse Worker
Amazon
Las Vegas, NV
12.2022 - 03.2023
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Followed established guidelines for picking orders accurately.
Dialer Architect
AGR Group Nevada
Las Vegas, NV
12.2016 - 12.2022
- Assisted in the development of dialer campaigns and strategies to maximize customer engagement.
- Implemented changes to existing scripts in order to improve customer experience and increase sales revenue.
- Tested new features of the dialer system prior to deployment in order to assess effectiveness.
Customer Service Representative
Terminix
Glendale, AZ
01.2014 - 12.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Edison High School
Huntington Beach, CA06-2000
Skills
- Route Navigation
- Database Management
- Customer Relationship Management
- Communication Equipment Operation
Timeline
Digital Shopper
Walmart
10.2024 - Current
Dispatcher
Furry Land Mobile Grooming
03.2023 - 09.2024
Warehouse Worker
Amazon
12.2022 - 03.2023
Dialer Architect
AGR Group Nevada
12.2016 - 12.2022
Customer Service Representative
Terminix
01.2014 - 12.2016
High School Diploma -
Edison High School