Overview
Work History
Education
Skills
Timeline
Generic

Steven Palmer

Fayetteville,NC

Overview

9
9
years of professional experience

Work History

Delivery Driver

Instacart
01.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Rideshare Driver

Uber
11.2021 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Loader

Rooms To Go
04.2023 - 02.2025
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
  • Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Followed all safety and security protocols to minimize risk of injury.

Delivery Driver

Amazon
05.2022 - 07.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Order Selector

Food Lion Distribution
01.2022 - 05.2022
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.

Facilities Coordinator

Chic-Fil-A
06.2021 - 12.2021
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.

Assembly Line Worker

Southbendnc
04.2021 - 06.2021
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Sorter

Amazon
02.2021 - 04.2021
  • Used hand-held scanners to sort items into specific categories.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.

ICQA Associate

Amazon
08.2020 - 02.2021
  • Communicated with management about potential inventory risks to fulfill orders on time.
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Responded to departments to provide product or inventory procedural information.
  • Played an integral role during peak seasons by effectively managing increased workloads without compromising quality standards.

Customer Service Supervisor

Burlington
08.2019 - 08.2020
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Sales Floor Supervisor

Burlington
06.2018 - 08.2019
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Demonstrated product and answered questions for prospective customers.

Associate

Burlington
08.2016 - 06.2018
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Diploma -

Westover High School
Fayetteville, NC

Skills

    Time Management

    Conflict Resolution

    Critical Thinking

    Problem Solving

    Literacy

    Spreadsheets

    Communication

    Reporting

Timeline

Loader

Rooms To Go
04.2023 - 02.2025

Delivery Driver

Amazon
05.2022 - 07.2022

Delivery Driver

Instacart
01.2022 - Current

Order Selector

Food Lion Distribution
01.2022 - 05.2022

Rideshare Driver

Uber
11.2021 - Current

Facilities Coordinator

Chic-Fil-A
06.2021 - 12.2021

Assembly Line Worker

Southbendnc
04.2021 - 06.2021

Sorter

Amazon
02.2021 - 04.2021

ICQA Associate

Amazon
08.2020 - 02.2021

Customer Service Supervisor

Burlington
08.2019 - 08.2020

Sales Floor Supervisor

Burlington
06.2018 - 08.2019

Associate

Burlington
08.2016 - 06.2018

Diploma -

Westover High School

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