Steven Panzek
Randolph,MA
Summary
Results-driven Field Service Engineer with over 25 years of experience in the surgical, medical device, clinical diagnostics and laboratory automation equipment sectors. Skilled in technical troubleshooting, regulatory compliance, and customer interactions. Able to work independently to find root cause of difficult problems and find a solution.
Overview
36
36
years of professional experience
Work History
Field Service Engineer
Alcon
Randolph, Massachusetts
01.2021 - 02.2026
- Alcon is manufacturer of ophthalmic surgical equipment.
- Installed, repaired, and performed preventive maintenance on anterior and posterior eye surgical equipment including lasers,microscopes, and 3D imaging equipment.
- repairs encompassed motor, valve and PCB replacement.
- customer-facing interactions and documentation per FDA regulations.
Field Service Engineer
Roche Diagnostics Corporation
Randolph, Massachusetts
05.1999 - 01.2021
- Roche manufactures clinical diagnostics and life sciences equipment.
- Executed installation, repair, and preventive maintenance of large, complex laboratory equipment specializing in photometric assays, electrochemical luminescence, PCR, and lab automation.
- Updated hardware and software in alignment with FDA regulations and ensured thorough documentation of changes.
- Identified and rectified issues concerning fluidics, loss of vacuum motors, alignment, photometric, PCB's and communication with lab information systems.
Field Service Engineer
Steris
Randolph, Massachusetts
08.1996 - 05.1999
- Steris manufactures sterilization equipment, including chemical and steam variants, plus lighting and beds.
- Repaired primarily benchtop endoscopic chemical sterilization equipment which included the ability to completely rebuild systems in the field.
- Maintained a large and diverse customer base encompassing all of southern New England in hospital, life sciences, and industrial settings.
Nuclear Electronics Technician
US Navy
Norfolk, Virginia
07.1990 - 07.1996
- Served as reactor operator and reactor technician on the USS Jacksonville.
- Performed extensive troubleshooting and preventive maintenance on nuclear instrumentation and reactor rod control systems.
- Worked on high voltage equipment requiring electrical safety precautions.
- Served as PM and documentation coordinator for reactor controls division.
Education
Nuclear Prototype School
Ballston Spa, NYNuclear Power School
Orlando, FLElectronics Technician A School
Orlando, FLElectronics Technical Maintenance School
Groton, CTSkills
- Field service: installs, PMs, corrective maintenance, troubleshooting
- PCB replacement, sensors, motors, and power systems
- Mechanical alignment and calibration
- Experience in laboratory, industrial, hospital, or regulated environments
- Experience with hardware and software upgrades
- Excellent customer relationship skills
Timeline
Field Service Engineer
Alcon
01.2021 - 02.2026
Field Service Engineer
Roche Diagnostics Corporation
05.1999 - 01.2021
Field Service Engineer
Steris
08.1996 - 05.1999
Nuclear Electronics Technician
US Navy
07.1990 - 07.1996
Nuclear Prototype School
Nuclear Power School
Electronics Technician A School
Electronics Technical Maintenance School