Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Steven Patterson

Southfield,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable P&A Buyer/Manager with strong ability in sales. Offering great coaching skills and affable personality. Highly organized, proactive and punctual with team-oriented total growth mentality.

Overview

28
28
years of professional experience

Work History

Parts & Accessories Manager

Rosenau Powersports
Dearborn Heights, MI
09.2000 - Current
  • Control daily parts program activities to improve sales and inventory management
  • Work closely with the dealership General Manager, to insure customers total satisfaction
  • Manage and perform all dealership social media, email and marketing campaigns
  • Responsible for all aspects of wholesale and retail of parts, accessories and apparel for 10 franchises
  • Manage business relationships with OEM's and national distributors through weekly visits, email, and phone contact
  • Maintained positive customer service ratings for 36+ consecutive months by effectively delivering personable client relations
  • Train parts & accessories staff on products, sales processes and OEM quality parts & accessories
  • Train Parts & accessories employees proactive strategies to meet operational and sales goals
  • Plan & coordinate local dealership promotions and events
  • Maintain a high parts to service delivery, quality and efficiency by monitoring and managing service liaison, parts sales person and technician performance
  • Increase productivity by effectively managing 12+ employees while coordinating crew, dispatching activities and daily ordering processes
  • Monitor and adjust inventory to constantly maintain less than 3% obsolescence and shrink
  • Maintain appropriate inventory levels to meet sales needs
  • Negotiate contracts with outside providers to minimize costs to the company and customers
  • Recruit and interview qualified candidates to fill vacancies
  • Lead department meetings to build team cohesiveness and coordinate projects
  • Create new sales and marketing strategies to drive growth
  • Execute successful events and dealership marketing plans, establish training programs
  • Identify systematic problems and root causes to resolve issues and improve service delivery and customer satisfaction.

Retail Store Owner

Boost Mobile
Detroit, MI
07.2009 - 12.2019
  • Developed store policies and procedures to ensure customer satisfaction.
  • Maintained records of sales, profits and losses within the store.
  • Analyzed financial data to identify trends that could improve operational performance.
  • Ensured compliance with state and local laws regarding business operations.
  • Monitored competitor activities to stay informed of industry changes.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.

Residential Realtor

Keller Williams Realty -Farmington Hills Market
Farmington Hills, MI
03.2005 - 12.2009
  • Negotiated purchase agreements for residential properties.
  • Developed marketing materials to promote residential real estate listings.
  • Created and maintained relationships with potential clients and other real estate agents.
  • Advised clients on the best strategies for buying or selling a home.
  • Managed all aspects of the sale process from initial contact to closing.

Retail Store Manager

CVS Pharmacy Health
Detroit, MI
06.1996 - 08.2000
  • Built and maintained strong working relationships with team members
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks
  • Executed merchandising strategies to support store sales growth
  • Evaluated store performance and incorporated feedback to implement improvement plans
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

Education

Some College (No Degree) - Business Management

Wayne County Community College District
Detroit, MI

Skills

  • Friendly, Positive Attitude
  • Organizational Skills
  • Planning & Organizing
  • Relationship Building
  • Training & Development
  • Project Management
  • Processing and Submitting Orders
  • Training and Coaching

Activities

  • Former Suzuki GSX-R National Cup Champion

Timeline

Retail Store Owner

Boost Mobile
07.2009 - 12.2019

Residential Realtor

Keller Williams Realty -Farmington Hills Market
03.2005 - 12.2009

Parts & Accessories Manager

Rosenau Powersports
09.2000 - Current

Retail Store Manager

CVS Pharmacy Health
06.1996 - 08.2000

Some College (No Degree) - Business Management

Wayne County Community College District

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Steven Patterson