Hi, I’m
Steven Pavek
Wheatfield,IN
Summary
Exceptionally talented, knowledgeable and resourceful candidate with long term management experience in retail management. Long-term skills in directing, hiring, mentoring and maintaining a solid staff to protect company assets, maintaining store conditions, presentation and maximizing sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
years of professional experience
1
Certificate
Work History
Jewel Food Stores, Albertsons
Assistant Front-End Manager
01.2022 - Current
Job overview
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained scheduling and Time Keeping for 50+ associates weekly.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Maintained accurate records of sales and financial transactions.
Community Wide Health Services
Operations Manager
12.2009 - 01.2022
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Indiana Department Of Homeland Security
Paramedic
04.2015 - Current
Job overview
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
Market Probe
Call Center Manager
03.2006 - 11.2008
Job overview
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
The Popcorn Factory
Call Center Supervisor
05.2000 - 12.2000
Job overview
- Seasonal Position,Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Executed Monthly Performance Plans with representatives to identify production gaps.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Jewel Food Stores, Northeastern Illinois
Third Person
07.2000 - 01.2004
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Provided refunds, and various needs to customers such as money orders, lottery, coin star ect.
- Operated Point of Sale and completed sales transactions providing support to all front-end operations.
- Opened and Closed and performed weekly cash reports and filing of various reports
- Worked with other staff members for smooth theater operations.
Jewel Food Stores, Northeastern
Checker
06.1996 - 07.2000
Job overview
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Performed checks to determine the most accurate pricing.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Identified produce items and input corresponding PLU codes.
- Directed customers on methods to obtain refunds, returns, and exchanges.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
University of Illinois, Community College, CLCGrayslake, IL
Bachelor of Arts from Business Administration
2004
University Overview
- Ranked in Top 96% of class
Ivy Tech Community College of IndianaIndianapolis, IN
Bachelor of Science from Paramedic
2013
University Overview
- 4.0 GPA
- Ranked in Top 98% of class
Skills
- Critical Thinking
- Decision-Making
- POS (IBM, TOSHIBA) Operation & Management
- MS Office
- PPE Use
- Written and Verbal Communication
- Friendly, Positive Attitude
- Team Management
- Task Prioritization
- Customer Relations
- First Aid/CPR
- Troubleshooting
- Networking
Certification
EMT-B (2006)
Licensed Paramedic (Indiana) 20011
Microsoft Partner and MSDS Certified
Nortel Networks Certified
VOXCO Computer Aided Telephone/Web Survey Training and education in sample management and system server setup.
Win Query CATI / CATW Server setup, Sample management, Project Management and data analysis
KRONOS Workforce 5.1 & 5.2 Certificate of knowledge based communications and management
Affiliations
- Society of Human Resource Management
- American Society of Safety Professionals
Timeline
Assistant Front-End Manager
Jewel Food Stores, Albertsons
01.2022 - Current
Paramedic
Indiana Department Of Homeland Security
04.2015 - Current
Operations Manager
Community Wide Health Services
12.2009 - 01.2022
Call Center Manager
Market Probe
03.2006 - 11.2008
Third Person
Jewel Food Stores, Northeastern Illinois
07.2000 - 01.2004
Call Center Supervisor
The Popcorn Factory
05.2000 - 12.2000
Checker
Jewel Food Stores, Northeastern
06.1996 - 07.2000
University of Illinois, Community College, CLC
Bachelor of Arts from Business Administration
Ivy Tech Community College of Indiana
Bachelor of Science from Paramedic
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