STEVEN PAYNE
Shoreline,WA
Summary
Versatile professional with extensive experience in education, customer service, and organizational management. Proven ability to foster inclusive and engaging learning environments, build strong interpersonal relationships, and implement culturally responsive practices. Skilled in curriculum development, client relations, and team leadership within fast-paced and diverse settings. Committed to lifelong learning and professional growth, with a strong belief in education as a tool to empower individuals and communities.
Overview
17
17
years of professional experience
Work History
Information Technology Assistant
The Seattle School of Theology and Psychology
04.2025 - Current
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Optimized network performance with continuous monitoring and proactive maintenance.
- Facilitated smooth software transitions through thorough testing and end-user training sessions.
- Created a more efficient helpdesk ticketing system for quicker issue resolution times.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Developed comprehensive documentation for IT policies and procedures, ensuring consistency across the organization.
Multilingual Learner Department Chair/English Language Learner/ESL Teacher
Nelsen Middle School
08.2021 - 06.2024
- Designed and delivered dynamic lesson plans that emphasized student engagement, choice, and rigor.
- Implemented identity-affirming, culturally responsive pedagogies to foster a supportive learning environment.
- Built trusting relationships with students and families to support academic and personal growth.
- Facilitated professional development sessions for staff, focusing on immigrant experiences and cultural competencies.
- Led the coordination of WIDA ACCESS English Proficiency testing for the school, ensuring smooth execution and accurate results.
Pharmacy Technician
University of Washington Outpatient Pharmacy
01.2017 - 11.2020
- Streamlined prescription processing by accurately entering patient profiles and prescriptions into digital systems.
- Delivered outstanding customer service at high-traffic prescription counters, addressing patient inquiries with empathy and professionalism.
- Collaborated with pharmacists to ensure precise and timely medication dispensing.
- Managed high-volume order requests efficiently, demonstrating strong multitasking and prioritization skills.
- Maintained strict confidentiality and compliance with HIPAA regulations.
Behavioral Educator
Basic Beginnings
02.2016 - 06.2016
- Supported students with special needs through one-on-one academic and behavioral interventions.
- Implemented evidence based de-escalation techniques to address challenging behaviors.
- Facilitated students successful graduation by providing tailored support and fostering a growth-oriented mindset.
Server
Gasperetti’s Restaurant
02.2015 - 07.2015
- Delivered exceptional dining experiences through informed suggestions regarding food and drink pairings to enhance customer experience.
- Exceeded revenue targets through effective sales strategies and an emphasis on client loyalty and repeat business.
- Efficiently managed multiple responsibilities, including handling cash and credit transactions, in a fast-paced environment.
Sales Representative
Door to Door Storage and Moving
02.2014 - 07.2014
- Delivered clear and compelling explanations of service features and benefits to prospective customers, driving conversions.
- Strengthened customer loyalty and satisfaction through attentive communication and personalized support.
- Managed high volumes of email and phone correspondence with professionalism and efficiency, ensuring timely responses and resolution of inquiries.
- Served as the professional and approachable voice of a nationally recognized company, upholding brand reputation.
General Laborer
K-5 Contracting
09.2012 - 12.2013
- Expertly sealed Controlled Atmosphere (CA) rooms to ensure airtight conditions and maintain product integrity.
- Safely handled and applied industrial-strength adhesives and paints, adhering to strict safety protocols.
- Operated a range of general and heavy machinery, demonstrating technical proficiency and attention to detail in high-stakes environments.
Server Assistant
Tango Restaurant
08.2011 - 08.2012
- Collaborated with Front-of-House (FOH) and kitchen staff to ensure seamless service, including food running, table upkeep, and delivering exceptional guest experiences.
- Provided critical support during peak hours by resolving challenges quickly and demonstrating adaptability in a fast-paced environment.
Server
Ruth’s Chris Steak House
05.2010 - 07.2011
- Served as Front-of-House (FOH) Coach, training and certifying new employees to ensure team readiness and operational excellence.
- Acted as a mediator on the floor, effectively resolving issues among guests, staff, and management to maintain a positive dining experience.
- Assisted FOH staff with food running, table maintenance, and delivering exceptional guest satisfaction.
Library Student Assistant
University of Washington Health Sciences Library
03.2009 - 08.2010
- Conducted in-depth research to locate and provide books and resources for patrons.
- Curated and maintained the Special and Rare Books Collection, ensuring proper handling and organization.
- Provided exceptional service at the Customer Relations desk, addressing inquiries and resolving issues with professionalism.
Sandwich Engineer
Specialty’s Café and Bakery
03.2008 - 08.2009
- Operated efficiently on a fast-paced assembly line to prepare high-quality fresh foods.
- Ensured daily readiness by organizing and preparing necessary materials and equipment.
- Executed all opening and closing duties, including food storage, waste management, and thorough cleaning and sanitizing of work areas to maintain a safe and hygienic environment.
Education
Master of Arts - Counseling Psychology
The Seattle School of Theology And Psychology
Seattle, WAMaster in Teaching - undefined
University of Washington
Seattle, WABachelor of Arts - History
University of Washington
Seattle, WAundefined
Global Learning Semesters, University of Nicosia
Associate of Arts - undefined
Seattle Central Community College
Seattle, WASkills
- Client Communication & Relationship Management: Skilled in building rapport, addressing inquiries, and delivering exceptional service
- Multitasking & Problem-Solving: Adept at managing multiple priorities simultaneously while resolving challenges efficiently
- Scheduling & Logistics Coordination: Proficient in planning and organizing tasks independently and collaboratively to achieve goals
- Instructional Design & Communication: Expertise in creating and implementing lessons and curricula, with a focus on differentiated instruction and clear communication
- Adaptability & Professional Growth: Open to feedback and committed to continuous improvement through constructive criticism
Timeline
Information Technology Assistant
The Seattle School of Theology and Psychology
04.2025 - Current
Multilingual Learner Department Chair/English Language Learner/ESL Teacher
Nelsen Middle School
08.2021 - 06.2024
Pharmacy Technician
University of Washington Outpatient Pharmacy
01.2017 - 11.2020
Behavioral Educator
Basic Beginnings
02.2016 - 06.2016
Server
Gasperetti’s Restaurant
02.2015 - 07.2015
Sales Representative
Door to Door Storage and Moving
02.2014 - 07.2014
General Laborer
K-5 Contracting
09.2012 - 12.2013
Server Assistant
Tango Restaurant
08.2011 - 08.2012
Server
Ruth’s Chris Steak House
05.2010 - 07.2011
Library Student Assistant
University of Washington Health Sciences Library
03.2009 - 08.2010
Sandwich Engineer
Specialty’s Café and Bakery
03.2008 - 08.2009
Master in Teaching - undefined
University of Washington
undefined
Global Learning Semesters, University of Nicosia
Associate of Arts - undefined
Seattle Central Community College
Master of Arts - Counseling Psychology
The Seattle School of Theology And Psychology
Bachelor of Arts - History
University of Washington
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