Steven P. Caldwell
Burlington,MA
Summary
Knowledgeable peer support specialist with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Overview
19
19
years of professional experience
Work History
Correctional Officer
Massachusetts Department Of Corrections
01.2019 - 04.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
Iron Worker
Local 7 Union Ironworkers
02.2018 - 12.2018
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Erected structural steel and iron frameworks for bridges, buildings and other structures.
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
- Ensured structural integrity by properly installing and aligning steel components according to specifications.
- Positioned rebar and other iron reinforcement following pouring of concrete.
- Skillfully operated hand tools such as spud wrenches or drift pins for aligning bolt holes in steel members during assembly processes.
- Prioritized safety across job site with specific attention to load suspension, welding, and cutting.
- Strengthened team communication by proactively collaborating with supervisors, engineers, and other tradespeople on job sites.
- Demonstrated adaptability in tackling diverse projects ranging from commercial buildings to industrial facilities and infrastructure work like bridges or tunnels.
- Hoisted metal components into place, safely operating cranes during process.
- Improved team morale by actively participating in team meetings and providing constructive feedback.
- Led team in construction of landmark structure, recognized for its engineering excellence.
- Increased team efficiency by mentoring new ironworkers on best practices and techniques.
- Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
Laborer
Pearl Harbor Naval Shipyard & IMF
04.2013 - 12.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Used variety of hand and power tools to complete tasks.
- Helped with erecting scaffolding and ladders.
Enlisted Soldier
US Army
06.2006 - 12.2012
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Conducted thorough risk assessments for various missions, implementing safety measures that minimized potential hazards to personnel and equipment.
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
- Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Gave individual evaluations based on fitness and combat readiness.
Education
GED -
Houston County Career Technical Center
Warner Robins, GA05-2006
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Inmate supervision
- Policy enforcement
- Observation
- Stress tolerance
- Relationship building and management
- Crisis management
- Crisis intervention training
- Suicide prevention
- Mentorship
Timeline
Correctional Officer
Massachusetts Department Of Corrections
01.2019 - 04.2025
Iron Worker
Local 7 Union Ironworkers
02.2018 - 12.2018
Laborer
Pearl Harbor Naval Shipyard & IMF
04.2013 - 12.2017
Enlisted Soldier
US Army
06.2006 - 12.2012
GED -
Houston County Career Technical Center
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