Steven Pennington
Vista,CA
Summary
Adaptable Manager offers 15 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
13
13
years of professional experience
Work History
Warehouse/Inventory Manager
Allen Instruments / CSDS Inc
Escondido, CA
01.2018 - Current
- Manage 5 warehouse locations with 10 direct reports
- Manage the shipping / receive process to meet 80% customer order fulfillment within 2 business days
- Manage min / max quantities at each warehouse and adjust as needed using quarterly sales reports
- Review cycle counts and research discrepancies
- Implement new procedures as needed to reduce inventory shrinkage.
Delivery Manager
OH Juice Inc
Carlsbad, CA
05.2017 - 01.2018
- Manage delivery routes in San Diego County
- Managed fleet maintenance to meet all DOT and CHP requirements
- Maintain delivery zones and make recommendations to ensure delivery expense is minimized while maintaining customer satisfaction
- Update company delivery system with deliveries / returns daily.
Operations Manager
Premier Patio Heating
Oceanside, CA
11.2015 - 05.2017
- Managed 5 service techs and 6 delivery drivers
- Schedule all service calls in San Diego, Orange and Los Angeles Counties
- Interact with customers to resolve issues with service and billing
- Maintain customer inventories in database
- Manage fleet maintenance to meet DOT requirements.
Supervisor
ARS National Services
Escondido, CA
10.2010 - 06.2015
- Resolved escalated customer concerns and issues
- Managed 20 customer service reps both inbound and outbound calling
- Participate in weekly conference calls with clients
- Implement client changes including script changes and account documentation
- Maintain department operating procedures and update as needed
- Prepare weekly and monthly call reports for management.
Skills
- Inventory Control
- Logistics
- ERP systems
- Warehouse Management
- Microsoft Office
- Purchasing
- Negotiation
- Supply chain
- Management
- Pricing
- Warehouse Supervisor Experience
- NetSuite (3 years)
- Team Management
- Salesforce
- SAP ERP
- Budgeting
- Profit & los
- Warehouse management system
- Operations management
- Customer service
Assessments
- Spreadsheets with Microsoft Excel, Proficient, 02/2022, Knowledge of various Microsoft Excel features, functions, and formulas
- Data entry: Attention to detail, Proficient, 02/2022, Maintaining data integrity by detecting errors
- Work style: Professionalism, Proficient, 02/2022, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Analyzing data, Proficient, 01/2022, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Scheduling, Proficient, 04/2022, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Management & leadership skills: Impact & influence, Proficient, 12/2021, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Teamwork: Interpersonal skills, Proficient, 08/2023, Responding to challenging team situations at work
Timeline
Warehouse/Inventory Manager
Allen Instruments / CSDS Inc
01.2018 - Current
Delivery Manager
OH Juice Inc
05.2017 - 01.2018
Operations Manager
Premier Patio Heating
11.2015 - 05.2017
Supervisor
ARS National Services
10.2010 - 06.2015
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