Steven Peralta
Charlotte,NC
Summary
Dynamic Automotive Parts Sales Specialist with a proven track record at AutoZone, enhancing customer satisfaction and streamlining inventory management. Excelled in problem-solving and team collaboration, leading to significant repeat business. Skilled in parts recommendation and customer service, adept at driving sales and operational efficiency.
Overview
2
2
years of professional experience
Work History
Automotive Parts Sales Specialist
AutoZone
6630 Statesville Rd
07.2022 - Current
- Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
- Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components were packaged securely and shipped promptly.
- Played a pivotal role in the successful completion of numerous large-scale projects by coordinating efforts across multiple departments, ensuring timely delivery of essential parts and supplies.
- Managed inventory effectively, ensuring optimal stock levels for high-demand items.
- Researched vehicles and parts via physical catalogs and electronic means.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Stocked and managed stock of parts.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Enhanced team productivity by conducting regular training sessions on new product offerings and industry trends.
- Collaborated with service department to identify opportunities for upselling and cross-selling parts.
- Implemented an effective system for tracking special orders, reducing wait times for customers and improving overall satisfaction levels.
- Supported management in the development of annual sales forecasts and inventory budgets based on historical data analysis.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Automotive Engineering
West Mecklenburg High School
7400 Tuckaseegee Rd Charlotte, NC 28214 United St02.2023
Skills
- Health and safety
- Environmental awareness
- Product sourcing
- Sales Training
- Pricing Strategies
- Warranty Administration
- Marketing support
- Promotions planning
- Ordering parts
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Vehicle operations knowledge
- Clean Driving Record
- Verbal and written communication
- Team Collaboration
- Staff Training
- Inventory Management
- Purchasing oversight
- Proficient in Software
- Parts recommendation
- Replacement parts identification
- Parts installation knowledge
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Cash Handling
- Relationship Building
- Safety Procedures
- Customer interaction
Languages
Spanish
Native or Bilingual
Timeline
Automotive Parts Sales Specialist
AutoZone
07.2022 - Current
Automotive Engineering
West Mecklenburg High School