Steven Perdue
Lexington,KY
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
19
19
years of professional experience
Work History
Dispatcher Manager
Reliable Roadside
06.2012 - 05.2019
- Handled Dispatching and Routing on incoming/outgoing calls
- Updated customers of changes or updates to their service request
- Located the customers location using Google Maps and other client tools
- Triaged all inbound calls for emergency roadside dispatch such as Flat tire, Out of Gas, Keys/babies/pets locked in car, Broken down on highway in live lane of traffic, in an accident and many other things
- Verified Coverage and Location of Vehicle
- Worked and communicated with all repair locations
- Scheduled Employees across multiple cities
- Investigated, evaluated, and resolved issues or complaints from members and other customers
- Ensured that member concerns were handled in a timely and courteous fashion
- Performed Quality Control Calls to Customers
- Filed Claims
- Hired and Opened New Markets
- Demonstrated the ability to identify correct part/tool requirements for all road calls and checked inventory levels at sites to determine if required service parts were available
- Provided direction, training, and counseling to contract facility personnel on Reliable Roadside policies and procedures, programs, and customer service techniques.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
Dispatch Supervisor
Jack Rabbit Roadside
04.2007 - 05.2012
- Handled Dispatching and Routing on incoming/outgoing calls
- Updated customers of changes or updates to their service request
- Performed Data Entry, Copied and Faxed Necessary Paperwork
- Delivered clear, effective communication to all parties
- Interacted and communicated with internal staff, contract stations, and outside contractor
- Relayed all Pertinent Data to Drivers (Member Situation, Vehicle Problem, Location, etc.)
- Ensured Calls Were Completed, Customer Was Satisfied, And Correct Resources Were Deployed to Meet Member's Needs
- Monitored Computer Screens to Maintain Continual Awareness of the Overall Status of Resource Availability and Current Deployment, and Reallocated Resources as Needed to Meet Changing Needs for Service
- Accepted Payment from Members and Customers as Appropriate
- Worked in a Fast-Paced Environment
- Maintained Accurate Records
- Followed and Observed Policies and Procedures (Service Benefits) Relative to Emergency Road Service
- Communicated With Drivers Via Phone, Text
- Reported and Documented Any Service Issues
- Maintained Open Lines of Communication with Customers and Drivers
- Resolved Customer Concerns and Complaints in a Timely Manner, Escalated Complex Issues as Needed
- Worked flexible hours across night, weekend, and holiday shifts
Delivery Driver
Casual Living & Patio
06.2003 - 07.2008
- Completed On Time Deliveries by Choosing best and most efficient routes
- Completed Rush Deliveries on Tight Timetables to Satisfy Customer Needs
- Operated Vehicle Safely in Highly Congested Areas with No Traffic Violations
- Displayed Very Good Communication and Customer Service Skills
- Prevented Damage to Packages and Products by Correctly Securing the Loads
- Delivered Furniture to the Customers Place of Living
- Exhibited Good Attendance, Work Habits, and Willingness to Learn Job Functions
- Maintained The Warehouse and Associated Areas Keeping Them Neat and Clean
- Mapped Out Locations Using GPS Applications
- Lifted and Carried Packages Weighing Up To 100 Lbs
- Communicated Customers Complaints and Feedback to Company Management for Swift Resolution
- Loaded Truck and Properly Secured Items to Prevent Damage for Deliveries
- Contacted Customers Prior to Delivery to Confirm and Coordinate Delivery Times
- Fostered Positive Relationships with Regular Customers
- Operated Cash Register for Cash, Card, and Check Transactions with Excellent Accuracy Levels
- Arranged Packages on Truck to Achieve Best Use of Storage Space and to Minimize Damage
- Restocked and Organized Merchandise on Floor
- Offered Each Customer Top- Notch Personal Service to Boost Sales and Customer Satisfaction
- Arranged Items at Destination According to Customer Requests and Instructions
- Moved Furniture and Boxes Using Utility Dolly and Truck Ramp
- Strapped Items Down Over Protective Padding to Secure Throughout Transportation
- Surrounded Items in Cling Film, Padded Blankets, and Tape to Protect from Damage
- Operated Moving Truck Safely to Deliver Items to Destination Without Nicks or Scratches
- Managed Warehouse Operations and Verified Proper Shipment Procedures
- Drove Vehicles to Deliver Products and Picked-Up Rejected or Defective Materials for Return
- Delivered packages to customer doorsteps and business offices.
Private Home Health Aid
Jay Pezzarossi (Patient)
01.2000 - 05.2003
- Assisted with Ambulation and Mobility Around the House or Outside (Work, Doctor's Appointments, Outings, etc
- Assisted With Needs at Home, Place of Employment, and Out in Public, Including Feeding, Toileting, Etc.
- Maintained a Pleasant, Respectful, Supportive, and Compassionate Demeanor
- Maintained Records of Patient Care, Condition, Progress, and/or Problems to Report, also Discussed Observations with Parents/Guardians, and/or Case Manager
- Helped Patient Stay Independent and Able to Stay in His Home
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Education
Some Course Work Toward Associates Degree - General Studie
Bluegrass Community And Technical College
Winchester, KYSkills
- Skilled in Document Formatting
- Skilled in Telephone Etiquette Appt Scheduling
- Strong Interpersonal communication skills
- Skilled in Multi-line Phone Operation Proficiency
- Skilled in Process Improvement and Efficiency
- Skilled in Customer Service and personable responses to customer complaints
- Skilled in Organizing, Planning, and Scheduling
- Possess excellent verbal and written communication skills
- Excellent team player, equally efficient and having strong sense of selfmotivation for executing assigned tasks
Volunteer Experience
- Jesus Prom, Calvary Christian Church
- Cub Scouts, Pack Leader, my sons
References
- Brenda Pezzarozi
- Darla Bunfill
- Chris
Timeline
Dispatcher Manager
Reliable Roadside
06.2012 - 05.2019
Dispatch Supervisor
Jack Rabbit Roadside
04.2007 - 05.2012
Delivery Driver
Casual Living & Patio
06.2003 - 07.2008
Private Home Health Aid
Jay Pezzarossi (Patient)
01.2000 - 05.2003
Some Course Work Toward Associates Degree - General Studie
Bluegrass Community And Technical College
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