Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gricelda Martinez

Compton,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Client Relationship Consultant

U.S. Bank
Paramount, California
05.2023 - Current
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
  • Identified customer needs through conversations and offered banking products to meet their needs.
  • Cx ambassador, managing surveys being done on a weekly basis and coaching peers to assist them on

Relationship Banker

Bank of America
Compton, CA
08.2013 - 03.2023
  • Advised customers on bank products, services and financial planning options.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
  • Participated in training and mentoring of new associates, assisting with onboarding .
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.

Education

High School Diploma -

Dominguez High School
Compton, CA
06.2009

Skills

  • Account Audits
  • Financial Processes Understanding
  • Customer Service-Oriented
  • Money Handling
  • Marketing and Sales
  • Reliable & Trustworthy
  • Relationship Building

Timeline

Client Relationship Consultant

U.S. Bank
05.2023 - Current

Relationship Banker

Bank of America
08.2013 - 03.2023

High School Diploma -

Dominguez High School
Gricelda Martinez