STEVEN PEREZ
Deltona,FL
Summary
Project specialist with a track record of success at Frontier Communications, experienced in UAT testing and quality assurance. Proficient in Agile methodologies and JIRA, leading cross-functional teams to optimize system functionality. My strong leadership and self-motivation contribute to timely project completion and enhanced operational processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PROJECT SPECIALIST/UAT TESTER
FRONTIER COMMUNICATIONS
01.2019 - Current
- Lead of projects to improve the company’s order processes, system functionality, and product selection.
- Responsible for creating and completing test cases on time and delivering necessary sign-off for new projects to be implemented to production.
- Gained experience working in cross functional scrum teams and delivering projects in measured sprint windows to meet deadlines.
- Systems used include Jira, Pega, and Partner Portal.
CUSTOMER SERVICE/OPERATIONAL SUPPORT REPRESENTATIVE
FRONTIER COMMUNICATIONS
01.2014 - 01.2019
- Developed the ability to de-escalate customer contact situations in a professional manner.
- Increased my ability to train other employees in operational support related tasks as well as handle higher priority concerns that affected multiple customers.
SERVER
CHILI’S GRILL AND BAR
01.2013 - 01.2014
- Learned to show empathy for all customer concerns, practiced effective team building skills and demonstrated my ability to promote a positive work environment.
Education
Bachelor’s Degree - Business Supervision and Management
Daytona State College
Daytona Beach, FL12.2021
Associate of Arts Degree -
Daytona State College
Daytona Beach, FL12.2014
High School Diploma -
Deltona High School
Deltona, FL06.2013
Skills
- JIRA and WIKI
- ALM and TDM tools
- SPOTFIRE
- Test case creation and UAT
- Quality assurance
- Agile methodologies
- Scrum practices
- CRM and PEGA
- Microsoft Office Suite
- Self-motivation
- Growth mindset
- Agile leader
- Testing strategies
- Partner Portal and RV CART
- Low-code platforms
- Project management
Certification
- Agile Leader- Six Sigma Global Institute- Oct. 2024
Timeline
PROJECT SPECIALIST/UAT TESTER
FRONTIER COMMUNICATIONS
01.2019 - Current
CUSTOMER SERVICE/OPERATIONAL SUPPORT REPRESENTATIVE
FRONTIER COMMUNICATIONS
01.2014 - 01.2019
SERVER
CHILI’S GRILL AND BAR
01.2013 - 01.2014
Bachelor’s Degree - Business Supervision and Management
Daytona State College
Associate of Arts Degree -
Daytona State College
High School Diploma -
Deltona High School
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