Steven Perez

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

Prepare, package, label and sell deli items such as meals, entrees, salads, party trays, rotisserie chicken, and ribs. Provide exceptional customer service, maintain a clean work area and ensure proper food handling and safety.

• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Cleaned and sanitized cashier workstation and scanning area.
• Removed trash, swept, and mopped floors for professional appearance.
• Packed customer orders into boxes and bags, transferring to shopping cart.

• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Replaced empty kegs and soda syrups.
• Restocked ice, condiments, and snacks.
• Kept close eye on guests to quickly spot leaving guests and clear tables for future patrons.

• Provided attentive service and proactively assessed guest needs.
• Assisted with bussing tables and cleaning up spills.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Arranged tables and chairs for special occasions and events.
• Delivered exceptional guest experiences through attentive service and quick response to issues.

• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Trained new staff in bussing and cleaning procedures.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
• Reset and cleaned tables quickly to prepare for new customers.
• Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
• Seated patrons based on guest preferences and seating availability.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.

• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Trained new staff in bussing and cleaning procedures.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
• Reset and cleaned tables quickly to prepare for new customers.
• Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.