Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEVEN PEREZ

Everett,MA

Summary

Reliable Shift Leader with 3 years in Fast Food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating a warm and welcoming environment for customers.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Overview

7
7
years of professional experience

Work History

Shift Runner

Domino's Pizza
07.2018 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Security Officer

Live Nation
05.2022 - 02.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Security Officer

Cambridge Health Alliance-Everett Hospital
07.2022 - 08.2025
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
  • Trained new security officers on hospital policies, emergency response plans, and communication strategies.
  • Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
  • Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

High School Diploma -

Bunker Hill Community College
Charlestown, MA
05-2026

Skills

  • Equipment Troubleshooting and Maintenance
  • Teamwork and Collaboration
  • Time Management
  • Stocking and Replenishing
  • Role Modeling
  • Cash Drawer Operations
  • Employee Attendance Monitoring
  • Shift Paperwork Completion
  • Sales Reporting
  • Assigning Work
  • Daily Food Preparation
  • Customer Service Management
  • Report writing
  • Incident reporting
  • General security
  • Physical fitness
  • Emergency management

Timeline

Security Officer

Cambridge Health Alliance-Everett Hospital
07.2022 - 08.2025

Security Officer

Live Nation
05.2022 - 02.2023

Shift Runner

Domino's Pizza
07.2018 - 06.2022

High School Diploma -

Bunker Hill Community College

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