Steven Perez- Benitez
San Marcos,TX
Summary
Skilled in front desk management and problem-solving, I excelled at Texas State University, enhancing student engagement and customer satisfaction. Leveraging strong communication skills and cash handling, I boosted operational efficiency and fostered a supportive environment. My proactive approach and ability to multitask have consistently improved service delivery and resident support. Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior, and perfect role model for campus residents.
Overview
2
2
years of professional experience
Work History
Resident Assistant
Texas State University
San Marcos, TX
08.2024 - Current
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
Desk Assistant
Texas State University
San Marcos, TX
08.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Worked with Residential Director (RD) and Residential Assistant (RA).
- Managed Dorm keys and distribution such as supplies and lost keys.
Mailroom Clerk
Texas State University
San Marcos, TX
08.2023 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Developed strategies to speed up mail sorting and delivery processes.
Conference Assistant
Texas State University
San Marcos, TX
05.2024 - 08.2024
- Facilitated communication between speakers, sponsors, vendors, and staff members.
- Responded promptly to inquiries regarding the event or its organization.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Cashier
Kroger
Cypress, TX
08.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Supervisor training
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Self Checkout Host
Kroger
Cypress, TX
08.2022 - 06.2023
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Engaged with customers and offered assistance upon entry into store.
- Maintained awareness of product locations to assist customers in finding requested items.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Bachelor of Science - Nursing
Texas State University
San Marcos, TX05.2027
High School Diploma -
Cypress Springs High School
Cypress, TX05.2023
Skills
- Front Desk Management
- Time management skills
- Cash Handling
- Mail and Packages
- Retail Sales
- Front Desk Operations
- Problem-solving skills
- Advising and Coaching
- Multi-Tasking Skill
- Customer Satisfaction
- Communication skills
- Friendliness and Reasonable
- Residential support
- Safety monitoring
- Student Engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Love sports, such as soccer being my favorite
Timeline
Resident Assistant
Texas State University
08.2024 - Current
Conference Assistant
Texas State University
05.2024 - 08.2024
Desk Assistant
Texas State University
08.2023 - Current
Mailroom Clerk
Texas State University
08.2023 - Current
Cashier
Kroger
08.2022 - 06.2023
Self Checkout Host
Kroger
08.2022 - 06.2023
Bachelor of Science - Nursing
Texas State University
High School Diploma -
Cypress Springs High School
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