Steven Pettway
Detroit,MI
Summary
Proactive Delivery Driver and Assistant Manager with extensive experience in efficient route planning, customer satisfaction, and team leadership. Skilled in GPS navigation, vehicle maintenance, and inventory management, ensuring timely and accurate deliveries. Bringing strong problem-solving abilities and a commitment to maintaining high standards of professionalism.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
08.2020 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Successfully avoided time delivery delays by carefully planning best routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Operated light trucks to deliver loads as far as 75 miles from home location.
Vending Machine Technician
Momma's Boy Vending (Owner Operator)
12.2013 - 03.2020
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Performed general equipment maintenance and repair to minimize downtime.
Assistant Manager
McDonald's
09.2008 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Leader
K Mart
09.2007 - 06.2008
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment to build team of top performers.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Education
Some College (No Degree) - Business Administration
Baker College
Owosso, MIHigh School Diploma -
Oak Park Highschool
Oak Park08.2003
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Safe Driving
- Punctual and Reliable
- Problem-Solving
- Attention to Detail
- Loading and unloading
- Time management skills
- GPS and route planning
- Route Management
- Safe Driving Record
- Heavy Lifting
- Delivery Scheduling
- Pre-Trip and Post-Trip Inspections
- Multitasking
- Ability to Lift 50 Pounds
- Customer Support
- Food Delivery
- Contactless Deliveries
- Load Safety
- Delivery Verification
- Communication and Interpersonal Skills
- Valid Class A Commercial Driver's License
- Logistics knowledge
- Commercial driving
- Local routes understanding
Certification
- CDL A - 08/06/2024
- Tanker and double and triple endorsement
- Chauffeur License
Timeline
Delivery Driver
Amazon
08.2020 - 04.2024
Vending Machine Technician
Momma's Boy Vending (Owner Operator)
12.2013 - 03.2020
Assistant Manager
McDonald's
09.2008 - 10.2013
Team Leader
K Mart
09.2007 - 06.2008
Some College (No Degree) - Business Administration
Baker College
High School Diploma -
Oak Park Highschool